Premium Support Specialist PeopleAdmin
THIS JOB HAS EXPIRED Posting Number2011-00083
Job TypeFull Time
Premium Support Specialists serve as proactive client specialists and technical consultants for a subset of assigned customers. Each specialist serves as turnkey solutions provider to his/her assigned customers. Customer interaction primarily takes place over the phone and through the PeopleAdmin case management software.
Premium Support Specialists serve as the voice of PeopleAdmin and are integral in ensuring Premium Support client success. The role involves a strong understanding of our talent management software, regularly engaging with relational database technology, representing customer needs within PeopleAdmin and providing excellent customer service.
?Serves as a proactive client specialists and technical consultant for assigned customers
?Work closely with customers in a role combining Employment Process Consulting, Technical Product Support, Product Configuration, Project Management, Systems Integration and expert best practice consulting for increasing efficiency while reducing manual work costs in customer organizations
?Develop outstanding relationships with assigned accounts through frequent phone and email communication
?Required to understand key customer processes, have in-depth top of mind knowledge of system configurations, formalize strategic partnerships, have familiarity with contractual specifics and empower customers for success
?Deliver priority system audits and customer trainings for assigned Premium Support customers and other customers as assigned
?Complete both small and large-scale technical projects on time with regular internal and external status updates
?Mentor assigned support personnel as well as take advantage of incidental interactions to mentor less experienced personnel on an as needed basis
?Other duties as assigned
?One year of PeopleAdmin experience required, two plus years preferred
?Three to five years customer service experience
?Demonstrate a thorough understanding of the PeopleAdmin product and market
?Experience using and resolving problems associated with relational databases and concepts
?Experience with MS Access and/or MS SQL Server required
?Experience with HTML and web-based applications preferred
?Professional appearance and presentation
?Ability to travel to customer sites in the US
?Desire and commitment to delivering outstanding customer service
?Superb communication skills, both written and verbal
?Listen and empathize with customers
?Communicate complex technical details to a non-technical audience
?Foster credibility with a technical audience
?Critical thinking applied to solving complex technical problems
?Self-starter, self-directed and independent thinker
?Work well in a team environment and promote teamwork
?Aptitude for learning new technologies
?Strong multi-tasking, time and stress management skills
BA/BS degree preferred (technical degree a plus)
Posting Detail Information
Open Until FilledYes
Posting Specific Questions
Required fields are indicated with an asterisk (-).
- How did you hear about this employment opportunity?
University Job Board
If you answered "Employee Referral" or "Other," please provide your referral source.
(Open Ended Question)
- Our Premium Support role mixes both a deep level of technical knowledge and a high level of customer service. Can you describe a time when you had to provide a high level of customer service while assisting with a rather technical issue or situation?
(Open Ended Question)
||Austin, TX |
THIS JOB HAS EXPIRED