Principal Interaction Designer 24/7 Customer
THIS JOB HAS EXPIRED The mission of the 24 7Design Studio is to advance the state of the art in customer experience through exceptional user experience design. You will work in a small international team to reinvent customer service on a global scale.
247 is a pre-IPO company backed by Sequoia. We provide the cloud platform and applications to automate customer interactions across channels, devices, self-service and assisted service.
Who We Are Looking For
We are looking for a Principal Interaction Designer to envision the next generation of user interfaces for customer service.
As a design pioneer, you will invent consumer and enterprise solutions that combine speech, touch and other modalities to drive intuitive interactions on smartphones, tablets, and other connected consumer devices.
You will collaborate with other designers, developers, sales, product managers, architects, engineers, data scientists and senior leadership, to bring your creations to life for the largest customer-focused enterprises in the world.
The position is based in Campbell, CA.
You have an enviable portfolio that demonstrates your interaction design skills applied to the design of Fortune 100 consumer and enterprise software.
You can lead the process of user-centered design for interaction design at any point in the product development process.
You share your expertise through documenting and discussing best practices and case studies among your peers and the product teams you work with.
You build strong relationships within and across different parts of the company and demonstrate an ability to effectively work cross functionally with senior management and company leaders to effectively propagate your ideas and direction.
You are an expert in interaction design and can develop, present and document detailed interaction and functional specifications.
You can review the interaction design of competing products and are capable of discussing how 247 uses interaction design to differentiate itself.
You can discuss with authority the implications of design and are accountable for thinking through complex interaction design challenges based on input you have proactively gathered from peers and research within the product teams you work with.
You play a significant role facilitating the propagation of research discoveries leading to alternative design directions at the ideation and assessment phases of design. Excellence in verbal, written and design communication is a given.
You have a deep and specialist knowledge of user experience design combined with a leadership ability to influence and positively impact heuristics in HCI, corporate, business and design goals.
You are accountable for the accuracy of your work and ensure its successful and accurate adoption when it is used as a blue print for product design and testing.
You explore various alternatives, select appropriate solutions and actively resolve issues in a timely and harmonious manner.
You are accountable for actively identifying areas for improvement in existing product designs and demos at 247.
You make firm recommendations to advance these areas and secure sponsorship to ensure action is taken based on your recommendations.
Skills, Knowledge and Abilities
You should be a college graduate preferably with a degree, masters or PhD in Computer Science, Graphic Design, Interaction Design, Industrial Design, HCI, or Computer Related Design.
You will have proven success in executing on tactical and strategic initiatives.
You will have been the lead designer for significant web and mobile products in one or more vertical markets such as consumer, enterprise, b2b.
You have advanced applied knowledge of user centered design principles and have a strong understanding of brand identity and know how to build systems to support brand values
You have acquired business domain, competitive and operational knowledge of the products and services you work on.
You are familiar with the challenges of developing for both domestic and international audiences.
You have comprehensive technical design knowledge beyond the core interaction design disciplines.
You have advanced specialized knowledge in one ore more design domains such as responsive design, information architecture, information design, rich media design and market and/or usability research.
Experience 8+ years
||910 East Hamilton Avenue |
Campbell, CA 95008
THIS JOB HAS EXPIRED