Principal Professional Services Consultant Empirix
THIS JOB HAS EXPIRED Empirix helps organizations adopt complex communications solutions with confidence. We combine the industry?s deepest knowledge of telecommunications and self-service applications with award-winning testing and monitoring solutions to ensure our customers realize the promise of their technology investments. Empirix is the only company with expertise that spans the evolution of these advanced technologies across multiple markets ? from testing in R&D labs through monitoring the end-user experience. For over a decade, thousands of quality-conscious network equipment manufacturers, service providers and enterprises worldwide have trusted Empirix to reduce the time and cost of integrating new technologies into existing environments.
Successful candidate will work as a member of an implementation team, collaborate with customers on scope of work documents and communicate technical concepts verbally and in written format using MS Word, PowerPoint, and Project Software. Daily tasks might include collecting user requirements; implement, configure and test our solution at the customer?s facility; customize Empirix products to meet the customer?s business requirements; creating/implementing custom data monitors for the purpose of gathering and displaying customer specific information; performing end-to-end testing of all aspects of the customer?s communications application.
Develop and execute custom product testing for customers using the Empirix suite of products including Hammer CallMaster and the Hammer G5 VoIP bulk call generator
Provide Testing as a Service (TaaS) & Software as a Service (SaaS):
o Professional onsite testing service for voice portal infrastructure. Self-service IVR applications and agent routingCTI data synchronization.
Provide Customer Training: onsite and remote customer training.
o Develop and maintain customer training guides including documentation prevalent to testing Voice over IP (VoIP) media gateways, speech recognition with the Empirix suite of products, and VoIP components within the IMS framework
Product Installation and Configuration:
o Install and configure Empirix TDM and IP call generation equipment customer sites.
Coordinating projects from inception through to final delivery
Work independently with minimal supervision
Ability to work on-site at customer locations for prolonged periods of time
Problem solving in a solutions based environment
Hands on utilization of the code; Java coding utilizing our Virtual Agent technology
Experience with telephony concepts
Experience with Java programming (or other language)
Background in web applications (DHTML and forms a must, applets and AJAX a plus)
Strong knowledge of HTTP
Experience with various Call Center technologies including IVRs, CTI, Speech Applications, ACD, etc?
Familiarity with Eclipse IDE a plus
Required Education and Experience:
BS CS, BS EE or equivalent preferred
7+ years of relevant experience
Travel Requirements: 50% - 70%
||Billerica, MA |
THIS JOB HAS EXPIRED