Pro Services - Technical Consultant Proofpoint
THIS JOB HAS EXPIRED Description
Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Engineer to join our team.
The role will demand interaction with the technical staff of large-scale enterprises as well as Engineering and Operations staff within Proofpoint. The individual will work with the Proofpoint Professional Services Consultant leading the implementation of new customers. The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.
This is a highly technical role that requires good knowledge of the Linux and Windows operating systems, good knowledge of MySQL and Perl scripting, deep knowledge of PST files, as well as a strong background in email. Resolving issues routinely requires complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, escalating product defects and driving them towards resolution while managing the customer expectations.
Engage with newly signed enterprise customers as an expert in the technology
Drive high levels of customer satisfaction
Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful
Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects
Regularly meet with Engineering and Product Management to review feature requirements and to review current issues
Manage environments with hundreds of Windows and Linux based servers
4+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
Strong project management skills with a high attention to detail
Experience in large systems design and project implementation for enterprise email environments
Broad technical knowledge of Internet products and technologies
A thorough understanding of Internet protocols and how they work, particularly SMTP, MAPI and RFC822.
Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
Solid knowledge of MySQL databases
Solid knowledge of scripting languages such as Perl or PHP
Prior experience with Email Archiving & eDiscovery software
Experience in supporting software for Fortune 500 or other large companies
Must be comfortable with presenting and explaining technology to people with less technical knowledge
Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
Must be able to thrive in a fast paced, high stress start-up environment
Demonstrated experience in working with broad cross-functional teams
Excellent organizational, analytical, negotiation, and influence skills
Ability to work independently, ability to adapt quickly, positive attitude
BSCS or equivalent experience
Experience administering and deploying large scale messaging
Detailed hands-on knowledge and experience of Windows Operating System
Detailed hands-on knowledge and experience of the Linux (CentOS) Operating System
Detailed hands-on knowledge and experience with Active Directory and Exchange Email systems
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public earlier this year.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||892 Ross Drive |
Sunnyvale, CA 94089
THIS JOB HAS EXPIRED