Pro Services - Technical Engagement Manager Proofpoint
THIS JOB HAS EXPIRED Description
Proofpoint is seeking a proactive, experienced individual to join the Professional Services team to manage large-scale, highly visible customer engagements, and assist Professional Services Management team in building Professional Services Project Management best practices.
Engage with new and existing enterprise customers in a project management capacity, working with other Proofpoint Consultants, leading the project to implement Proofpoint solutions
Work collaboratively with other departments, including sales, support, engineering, and product management, to ensure successful completion of customer engagements
Serve as the customer advocate to Proofpoint departments during the engagement process.
Manage customer escalations as necessary and assigned, driving issues to resolution
Track budget, project milestones, dependencies, and all aspects of the delivery process for customer engagements
Provide mentoring and leadership to the Professional Services team as well as the larger sales and support organization
Collaborate with Professional Services managers and other departments in building Professional Services Project Management Best Practices
BSCS or equivalent
5+ years industry experience in a customer-facing Professional Services role
3+ years industry experience in a Project or Program Management role
Strong project and program management skills and high attention to detail
Excellent presentation and communication skills
Technical background in enterprise applications, software, and services
A thorough background of Internet protocols and how they work (HTTP, SMTP, etc.)
Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
Strong attention to detail while maintaining sight of the big picture
Approachable demeanor, the ability to build trust with team members
Able to impact at all levels of the organization
Ability to think strategically and deliver tactically
Resourceful and innovative at tackling complex challenges in a timely matter.
Exceptional ability to build relationships and enhance cooperative working relationships
Adept at conflict resolution: This job entails working with a variety of people and personalities.
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public earlier this year.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||892 Ross Drive |
Sunnyvale, CA 94089
THIS JOB HAS EXPIRED