Process Performance ConsultantService Repair Solutions
THIS JOB HAS EXPIRED
Process Performance Consultant Location:
St. Paul, MN Job Code:
201 # of Openings:
1 Description
PROCESS PERFORMANCE CONSULTANT
Field based individual that represents the voice and face of MPI to dealership customers. The Process Performance Consultant's mission is to retain existing clients while also growing their customer base â€" this is achieved by driving performance improvement within their clients' vehicle inspection processes, thus resulting in increased customer satisfaction and revenue.
JOB FUNCTIONS/ACTIVITIES
Use consultative approach to drive & sustain improvements within the vehicle inspection process of their clients, leading to increased customer pay revenue within their dealerships
Analyze client performance (both from reports & direct observation) to determine areas of opportunity
Primary customer contact
Quarterly personal dealership visits
Monthly consultative phone calls, supplementing the quarterly site visits
Proactive outbound communication to clients (up to DP/GM levels)
Present improvement opportunities to clients
Implement and manage customer action plans
Provide added in-dealership support to drive improvement in their inspection process
Establish and maintain a solid business relationship with dealership personnel
Develop a culture of continuous improvement in process execution
Interface with other MPI departments
Strong product knowledge â€" understand existing product offerings and their application within the overall dealership environment
Stay current with product enhancements
Able to effectively communicate product features & benefits to the customer
QUALIFICATIONS/SKILLS
Ability and willingness to travel a minimum of 50%
2+ years of Dealership Fixed Operations experience
2+ years of dealership consulting experience
Knowledge of Dealership Fixed Operations
Self-motivated with little need for management involvement
Strong verbal and written communication skills
Strong phone communication skills; good command of the English language
Strong interpersonal communication skills; able to interface comfortably and effectively with all levels of dealership management
Ability to interpret analytical data and share that information clearly with dealership personnel; ability to translate data into process improvement opportunities
Professional appearance a necessity
Consultative selling experience a plus
Strong organizational skills
Team player; able to work effectively with other departments within MPI
Bachelor degree or above preferred
MUST HAVE A VALID PASSPORT!
BENEFITS INFORMATION Mobile Productivity offers a comprehensive benefits package that includes medical, dental, vision, paid vacation and sick time, 401K, Cell phone, and much more. Relocation is not available for this position.
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