We have multiple Product Consultant positions open across product lines in our Client Services department. As our clients' primary point of contact when they are working with Cvent's products, you will spend approximately sixty percent of your day assisting clients on the phone or via email. There are many other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.
Client Services Team
Our global team of close to 180 Product Consultants and Relationship Managers is a close-knit group of dynamic and high-energy professionals. Cvent hires bright people who are willing to learn and are extremely motivated to succeed. Most of our team has received their Bachelor degrees within the last few years. We have people from various educational backgrounds including, but not limited to business, psychology, communications and computer information systems.
This position has opportunity to travel to Cvent's international offices to provide training and mentoring to our global Client Services team.
Demonstrate detailed product knowledge when assisting clients both on the phone and via email
Respond to clients questions about Cvent's software on the Customer Care line
Offer best practice tips to clients in an effort to help them use Cvent's products to effectively meet their business goals
Give personalized web-based training to corporations and associations
Gather client requirements for future releases of the product
Collaborate with the sales team to introduce new features and opportunities to clients
Onboard new clients through training, implementing their accounts and understanding their needs
Opportunities to train clients onsite; up to 15% travel required
Bachelor's degree with strong academic credentials
0-4 years of experience in a customer service role
Strong business acumen, ethics and high integrity
Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus
Experience with Excel, HTML and CSS is a plus
Excel at developing relationships over the phone
Ability to handle high inbound and outbound call volume with corresponding high talk time
Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
Excellent communication skills (verbal and written)