*This posting is for candidates seeking an on-campus interview for Fall 2013 at their respective university. If Cvent is not attending your university this Fall, please still submit your resume and it will be reviewed. If you're seeking immediate employment, please see our posting in the Client Services Department section.
About Cvent: Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services â€" online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities â€" have positioned us a major player in the estimated $565 billion global meetings and events industry.
We're looking for product consultants who are ready to take the first steps toward leadership roles at Cvent. As a consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience.This is a great opportunity to build a career at a company that's transforming its industry.
Product consultants serve as our clients' primary point of contact while they are using Cvent's software. In this role, you will be responsible for exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent's software. Product consultants spend 60 percent of the day assisting clients on the phone or via email, in addition to other special products and daily activities.
The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
Demonstrate detailed product knowledge when assisting clients both on the phone and via email
Respond to clients questions about Cvent's software on the Customer Care line
Offer best practice tips to clients in an effort to help them use Cvent's products to effectively meet their business goals
Give personalized web-based training to corporations and associations
Gather client requirements for future releases of the product
Collaborate with the sales team to introduce new features and opportunities to clients
Onboard new clients through training, implementing their accounts and understanding their needs
Opportunities to train clients onsite; up to 15% travel required
Bachelor's degree with strong academic credentials
Strong business acumen, ethics and high integrity
Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus
Experience with Excel, HTML, and CSS is a plus
Excel at developing relationships over the phone
Ability to handle high inbound and outbound call volume with corresponding high talk time
Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
Excellent communication skills (verbal and written)
Working at Cvent:
Free Aetna Health Insurance, dental and vision insurance