Product Documentation Manager BlackArrow
THIS JOB HAS EXPIRED BlackArrow is creating a brand new position with broad reach over the way our advanced advertising system is presented to customers, prospects and the industry. The Product Documentation Manager will be responsible for all external-facing product documentation, including the product?s online help system, feature descriptions, technical white papers and other product-related documentation used by customers and potential customers.
We are not looking for a traditional tech-pubs person who has more passion about their word processing tool than the software they are writing about. You must have a passion about the BlackArrow product and the desire to learn it and become an expert on it. You must be eager to understand the industry and customers we serve and communicate product information to them in a clear, concise manner.
You are detail oriented and ready to do detail-oriented work. You are focused enough to discover information on your own, disciplined enough to set and meet project deadlines, not afraid to ask others for help, and know how to get content from subject matter experts. As a part of the Product and Marketing teams at BlackArrow, you will be surrounded by resources that you can leverage to provide you with assistance. You will have an opportunity to make immediate and significant contributions to the BlackArrow product and in doing so help shape the future of advanced television advertising.
Ownership and accountability for all product documentation for the BlackArrow Advanced Advertising System, including generation of in-product documentation / help, feature guides, and other documentation as needed
Generation of content for all product documentation via understanding of the product, functional specification reviews, and engagement with other product subject matter experts
Generation of select product marketing materials such as Product Data Sheets and Feature/Benefits documents
Interactively work with BlackArrow Product, Engineering, Sales to determine how best to present product information to new and existing customers
Develop and manage the tools and systems you and BlackArrow need to make the product documentation available to customers with the best possible experience
Clear and concise written and verbal communication skills and demonstrated ability to write to technical and non-technical audiences
Strong working knowledge of technical publication and content creation tools including how to administer WordPress, BlackArrow?s repository for product documentation
The ability to create and use images (e.g., product screen shots, conceptual illustrations) in documentation
Highly effective interpersonal skills and the ability to work with the product management team to build consensus around how to best present product concepts in product documentation
Bachelor?s degree required, study in a technical field is preferred
Experience working as a technical publications manager, product manager, product marketing manager or equivalent role generating product information for external consumption preferred
||San Jose, CA |
THIS JOB HAS EXPIRED