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Product Engineer Bomgar
Position Summary: The Product Engineer is responsible for supporting Bomgar software through all phases of the product lifecycle.Responsibilities and Essential Functions
Researching, Defining, and Documenting detailed product requirements.
Working with other Customers, Product Engineers, Sales Engineers, and Software Developers to specify software requirements.
Working with Development throughout the coding process to verify business requirements.
Working with Quality Assurance to ensure that test plans are valid for specific requirements.
Supporting Support and Sales Engineering staff with complex or unique customer installation questions in a timely, efficient and professional manner.
Presenting product related information to Customers directly or on Webinars.
Education / Experience Requirements
Bachelor?s Degree in Computer Science, Electrical Engineering, Computer Engineering or related field.
Preferred: Master?s Degree in Computer Science, Electrical Engineering or related field
5+ years of experience with software design and requirements documentation.
Work Skills
Understanding of the Software Development Lifecycle (SDLC).
Excellent written and verbal communication skills.
Attention to detail and superb documentation acumen when creating technical requirements.
Must be self-reliant, but be able to communicate and contribute in a team setting.
Preferred: Unix, Linux Windows, and Mac OS experience.
Preferred: iOS, Android, Blackberry, Windows Mobile, other mobile platform experience
Able to organize, multitask and prioritize
Professional demeanor
Support and adhere to Company?s Core Values (http://www.bomgar.com/values.htm)
| Location: | 578 Highland Colony Parkway Paragon Centre, Suite 300 Ridgeland, MS 39157 United States |
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Bomgar
Bomgar is a solution for virtualizing support staff. We help you overcome access barriers and replace ineffective support methods through support virtualization.Investors: G-51 Capital
All Jobs: at Bomgar
| Web Site: | www.bomgar.com |
|---|---|
| Headquarters: | 578 Highland Colony Parkway Paragon Centre, Suite 300 Ridgeland, MS 39157 United States |
| 2003 | |
| Industry: | Software |
| Bomgar's mission is to change the way work is done. We work to free the tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support. How do we do this Through support virtualization. Support virtualization makes support more responsive, efficient and secure by removing the geographical and technological barriers between customers and those supporting them. Virtualizing support with Bomgar helps your company respond faster, distribute specialists more evenly, increase the productivity of current staff, and resolve incidents more cost-effectively. With Bomgar, support becomes a shared virtual resource. |
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