PRODUCT MANAGEMENT - SERVICE ASSURANCE ANALYTICS Empirix

Empirix, a fast growing technology innovator in the telecommunications SERVICE ASSURANCE industry, has developed a next generation SERVICE ASSURANCE ANALYTICS (SAA) product. Hammer xCentrixTM enables communication services providers (CSPs) to evolve from network-centric operations to customer focused, service-centric operations. Business Intelligence tools are used to analyze converged network performance data with business and operations support systems (B/OSS). Service Assurance Analytics are essential to the health of every service providers business as a strategic differentiator to deliver outstanding Customer Experience, build loyalty, strengthen their brand and increase revenue.

Empirix has just announced a state-of-the-art business level reporting solution Hammer xCentrixTM .This innovative product incorporates multi-dimensional reporting capabilities, highly attractive data visualization, and flexible and customizable data views in a web-based environment. Empirix has built this world-class solution to integrate network performance with business data to analyze customer experience from multiple perspectives. Hammer xCentrixTM makes it possible for service providers to identify patterns and make proactive business decisions to optimize the Customer Experience.

We seek a dynamic, seasoned product marketing professional to lead marketing and product management efforts in SERVICE ASSURANCE ANALYTICS (SAA). This position is located in Empirix HQ, Bedford, MA and reports to the VP Product Marketing, Service Assurance Business Unit. This position requires domestic and international travel of 50.

Responsibilities
Develop and maintain vision, product positioning, direction and strategies, and drive to execution;
As primary product champion evangelize inside and outside the company and drive business development;
Work with customers, sales and engineering to identify solutions requirements. Develop business plans for and manage new service offerings launches;
Manage policies (pricing, lifecycle management, new services product introduction, current services product management) ;
Facilitate cross functional team to manage offerings issues and drive business forward;
Work with Product Marketing team to develop tools and collateral for sales force, channels and partners.

Requirements
The successful candidate must have the following characteristics

7-10 years experience marketing Business Intelligence, Customer Experience Management, and/or Service Quality Management solutions to telecommunications service providers (CSP)
Deep understanding of TeleManagement BSS/OSS taxonomy
Deep knowledge of network protocols and call flows with an ability to explain to multiple internal and external constituents how those protocols and call flows translate into customer experience
Demonstrated relationship management from both a technical and business standpoint with northbound and southbound partners within the OSS taxonomy including domains of fault management, performance management, and CEM/SQM solutions
Strong presentation skills and desire for frequent customer interaction.

Location:	Bedford, MA United States