Product Manager Varolii Corporation

Description

Product Management leads the Varolii organization to choose, define, release and maintain offerings that meet company and customer goals. Using proven analysis and planning methods, Product Management ensures that Varolii offerings:

meet the needs of current and targeted customers,
realize corporate revenue and profit objectives,
deliver sustainable competitive advantage, and
Via the product lifecycle process, manage investment costs during new and enhancement cycles.


The Varolii Product Manager will have direct ownership of new and existing products and ensure the alignment of their products across company vision, goals and timeframes. The successful candidate will have demonstrated:

End-to-end ownership of the product lifecycle for multiple products simultaneously, each at different phases of the life cycle.
Evaluation and mapping of products to all appropriate segments of the market
Assist in identifying new vendor/partner relationships that will add strategic value to product/solution offerings.
Manage ongoing partner relationships to ensure maximum mutual benefit.
Personally lead cross-functional teams which may include all or any of Sales, Marketing, Engineering, Quality Assurance, Customer Management, Professional Services, and Operations.
Identified risks and developed alternatives to overcome changes in planned resources, including successful escalation to senior management.
Year-to-year higher profitability and average sales value.
Executive-level approved pricing with detailed cost models and CapEx plans.
Vendor selection and personal involvement in successful contract negations tightly supported by Legal.
Relationships with key customers and industry analysts that obtained product requirements and help with the initial roll-out of his/her products.


Primary Responsibilities:

Measure, evaluate and target profitable market segments for products
Document, develop and refine business requirements.
Manage product/services definition, roadmap, and release timelines. Responsible for all release planning and execution to ensure smooth ramp to full production and set up of all required operational and support processes.
Build product business case analysis including; market opportunity, sales projections, cost analysis, etc. Create business plan and justifications. Make business costs assessments for respective opportunities.
Manage and approve the general availability roll-out of releases
Develop and manage complete content of materials to be launched to market.
Collaborate on marketing objectives and strategies; develop positioning and messaging, sales training and internal and external communications.Conduct market research on competitive offerings and market direction. Provide subject matter expertise, analysis and direction assessments as required.
Support the sales efforts with product domain knowledge, sales strategy, and product/services roadmap details.


Requirements (Knowledge, Skills and Abilities):

Bachelor?s degree required
5+ years of product management experience in enterprise application space ideally in communications technology: SMS, Telephony, Social Media
3+ years? experience with Call Center Software (outbound and/or inbound), telephony, messaging, Analytics, or Business Process Management.
Solid understanding of product lifecycle management including: Identifying customer requirements based on actual customer interaction, and translating these requirements into product features, prioritizing features into releases based on market realities, and developing offering roadmaps and migration strategies.
Strong business management, analysis, and communication skills.
Proven success in building and maintaining valuable customer relationships.
Ability to build business cases and assist in pricing of offerings.
Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fast-moving environment.


About Varolii Corporation

Varolii is a market leader in Customer Interaction Management, helping large enterprises communicate with their customers, members and employees in the most effective and cost?efficient manner.

Varolii pioneered the first truly personalized, proactive automated solutions for contact center optimization more than a decade ago. Since that time, we?ve been first to market with applications that have revolutionized how companies interact with consumers. We honed years of experience and technology innovation into targeted application suites tailored to six key vertical markets: healthcare, financial services, airlines, utilities, telecommunications and retail. These application suites combine cross channel communications (voice, text, email and smartphone) with advanced analytics, segmentation, reporting and campaign controls for a seamless solution that yields more profitable outcomes and a better overall service experience.

Location:	Burlington, MA United States