Product Manager - Call Center Bridgevine
THIS JOB HAS EXPIRED Description
As Product Manager, you be part of a highly motivate team focused on developing and improving products for our call centers. You will obsess about developing tools for agents that will enable them to serve our customers and achieve our business goals.
The primary responsibilities include developing a roadmap of applications for the call center agents that will help us achieve our business goals, writing requirements and working with engineering teams to get those products build. This position can be located in Vero Beach, Florida or Alpharetta, Georgia.
The ideal candidate will have experience with developing call center tools and will be very familiar with latest trends in call center space.
? Develop call center tools roadmap, using your industry knowledge and working closely with the call center, business and engineering teams
? Analyze call center operations and performance data to identify improvement opportunities
? Developed detailed requirements and work engineering team to get them implemented
? Have fun
Job Requirements /Qualifications:
? 3-5 years of consumer product management experience
? 1-2 years of experience in a call center environment
? High degree of creativity and innovation with demonstrated success launching new products
? Experience working in a fast paced environment
Some Boring Details:
? Bachelor degree required, but if you think you are next Bill Gates, then it is not required
? Able to work collaboratively across the organization. We believe value is created by team work not individual heroism
? Track record of successfully working with engineering group
? Exceptional communication skills, written, verbal and presentation
? Ability to travel
ABOUT BRIDGEVINE, INC.
Bridgevine, Inc. is a leading advertising technology company that aids marquee brands with two solution sets: a) new customer acquisition and b) up-sell/cross-sell optimization. The first solution is focused on digital customer acquisition through a closed-loop platform that optimizes SEO, SEM, Mobile, Social, and Display marketing. The second solution enables brands to better monetize their customers through its up-sell and cross-sell web services solution. Through these solutions, the company has delivered more than $2.5 billion in revenue to enterprise customers such as Comcast, AT&T, Time Warner Cable, CenturyLink, Constellation Energy, and DIRECTV. The company is experiencing significant growth in revenue, almost doubling in the past two years, with an expected additional 30% growth again in 2012. The company is also both EBITDA and cash-flow positive, with more than 100% growth over the past two years. The company is quickly expanding its solution offering and customer base and has been a member of the Inc. 500/5000 for the past five consecutive years. Bridgevine is backed by major investors such as Safeguard Scientifics (NYSE:SFE) and Constellation Ventures/JP Morgan (NYSE:JPM).
||Vero Beach, FL |
THIS JOB HAS EXPIRED