Product Manager - Client Facing:Pre IPO Company EMN8
Candidate selected for this position can live anywhere in the continental United States.
What We?re Looking For:
A supremely well-organized, big-picture taskmaster. It?s your job to manage the myriad components of a given project and to shepherd it seamlessly through the various channels to successful happy-client completion. This means managing the project team and scope while balancing budget, quality, staffing resources and schedule and closely tracking its progress and keeping the client fully engaged every step of the way. You are a firm believer in clearly articulating expectations to your colleagues, and determined to deliver nothing less than the absolute best to your clients. You are adept at coordinating a diverse team?s talents and can diplomatically resolve conflicts and smooth over tensions. You keep a cool head when needs change and are quick to come up with innovative solutions to challenges as they arise. In short, we?re looking for a benevolent dictator with a strong creative streak, a charismatic personality and an unwaveringly calm approach to the unexpected. If that is you we want to talk with you.
? 5+ years program or product management experience in new media
? 3+ years? experience managing large, EXTERNAL, client projects launching start to finish client-facing online/mobile & web products/services
? Experience developing Mobile and web application REQUIRED.
? Bilingual English / Mandarin or Cantonese REQUIRED.
? International travel 25%-50% REQUIRED.
? Bachelor?s degree required
? Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features
? Excellent communication and persuasion skills; demonstrated success building buy-in for an innovative and bold vision
? Strong analytical and quantitative skills; strong bias towards data-based decision making
? Implementation orientation; demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
? Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members
? Proven ability to make smart feature (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value
? Nimbleness and comfort with ambiguity; comfort responding quickly to rapidly evolving threats and opportunities
? Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
? Street smarts; willingness to roll up the sleeves and do whatever is necessary to meet team goals
? Proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills
EMN8, Inc. is an innovative, world-class global provider of self-service user experiences and business solutions. EMN8 designs and develops transactional engagement platforms that develop personal relationships between companies and their customers. Its transactional engagement platforms enable clients to create personalized interactions based on consumer preferences, language, and currency. The company offers various solutions that connect across multiple touch points integrating mobile, online, kiosk, digital signage, and call centers. EMN8 offers customized technology that drives transactions and maximizes the power of one-to-one marketing, which enables companies to personally engage customers, and foster brand loyalty that results in a healthier bottom line. EMN8, Inc. primarily serves restaurants including Burger King, Jack in the Box, California Pizza Kitchen Taco Bell, Domino?s Pizza, KFC, and many more.
EMN8 currently has over 110 employees located in the company?s San Diego, CA; Los Angeles, CA; and Alpharetta, GA business operations centers. EMN8 was recently selected for Forbes Magazine?s list of America?s 100 Most Promising Companies. Forbes teamed with CB Insights, a Manhattan-based research firm that specializes in assessing private companies. EMN8 is also a past recipient of the Red Herring 100 and Red Herring 100 Global and in the fall of 2012 was chosen to be one of 10 companies to participate in The Huffington Post/StartUpHire Entrepreneurship Expos at the Democratic and Republican National Conventions as part of a ?Let?s Fill 10,000 Jobs? campaign they lead in partnership with NBC, Microsoft and other major companies.
EMN8 is looking for great contributors who are passionate about a large market opportunity at the nexus of transactions, self-service and customer engagement; and are skilled, disciplined thinkers and doers, analytical, and all about winning. We offer competitive compensation, Fortune 500 level benefits and pre-IPO options as well as the opportunity to learn and grow from a dedicated executive leadership team
||Los Angeles, CA |