Product Manager, Fulfillment Newgistics
THIS JOB HAS EXPIRED Overview:
As the Product Manager, Fulfillment, you will be responsible for developing new products as well as enhancements to existing products. You will have subject matter expertise and direct experience with fulfillment applications and e-commerce fulfillment operations.
The Manager of Product is responsible for Product Management activities within the context of the overall corporate plan to meet company objectives. You will partner with the Director of Product Management to identify and implement a strategic roadmap that positions Newgistics as a formidable competitor in the areas of E-Commerce and Supply Chain Solutions. You will manage product lifecycles and product positioning through the identification of customer needs, customer feedback, customer usage, operational data, market research, and competitive/market trends. You will act as a technical advisor for specific product(s); will initiate and foster relationships with Sales, Marketing, Finance, Technology, and Operations to develop new products and/or enhance functionality of existing product(s) and will ensure successful product releases based on corporate priorities.
The Manager of Product owns all aspects of the following as they relate to Product:
Business Planning and Management
1.Responsibility for identifying and developing new products and concepts as well as maintaining and enhancing existing products
2.Develops a product roadmap that supports corporate objectives
3.Evaluates new product concepts and product enhancement requests from customers and cross-functional teams for consideration in the product roadmap
4.Determines priority of new product concepts and product enhancements
5.Prepares business cases, product strategy, profit and loss projections and market requirement documents.
6.Evaluates competitors' products, determining market share and market trends and informs others by maintaining and distributing competitive comparisons and evaluations and leverages those learnings into the strategy for the product roadmap and launch strategy
7.Coordinates all aspects of the business relating to the product line by acting as a liaison to Finance, Technology and Sales.
8.Manages and improves processes by championing process improvement initiatives within or across applicable business units and within Product Management
1.Assures timely and effective product development by monitoring product development progress through Solution Delivery.
2.Interacts with Clients, Prospects and other external entities as needed in an effort to gather product requirements for new services and enhancements to existing products.
3.Manages 3rd Party Research initiatives and plays an active role in defining the strategy, target audience, screening tools, methodology, scripts, evaluation criteria, presentations, and responses to key learnings
4.Researches, evaluates and recommends product packaging/bundling/pricing alternatives and third-party partnerships to Executive team
5.Partners with Product Marketing and Agency partners to develop packaging and marketing vehicles
6.Assures the successful and timely launch of new products by managing the launch team consisting of Marketing, Sales, Account Management and Solution Delivery as it develops projects on the product roadmap.
7.Actively participates in the testing and evaluation of new requirements
8.Interviews customers at time of delivery to ensure product satisfaction and acceptance
Sales and Marketing
1.Develops product segmentation and positioning strategies. Works closely with Sales Support to identify target market; Works closely with Product and Corporate Marketing to develop product collateral, press releases and other market-facing documentation.
2.Defines the go-to-market strategy, product positioning, key benefits, and target customer
3.Develops and implements training for the Sales organization and other internal stakeholders
4.Participates in industry events, trade shows and field sales calls.
5.Acts as the subject matter expert for product documentation and training
6.Acts as a Product Management evangelist by providing thought leadership on solutions to business problems
Supervisory Responsibilities: Y or N?
--5+ years of progressive experience in Product Management with increasing levels of responsibility
--3-5 years' experience either:-On the client side as a power user of a WMS application
-On the solution provider side offering deep application experience from a leading 3rd party WMS provider
--3-5 years fulfillment operational preferably in B2C retail
--Deep knowledge of competitive solutions and operational best practices
--Knowledge and demonstrated use of Product Management Best Practices
--Actively engaged in the Product Management profession, i.e. conferences, training, networking, etc.
--Excels in an innovative and collaborative environment.
--Outstanding people management skills
--Excellent communication (both written and verbal), creative, and analytical skills
--Ability to effectively interact with executive teams
--Strong sense of urgency and the ability to embrace and maximize a changing landscape
--Extensive product and process knowledge, planning abilities, problem solving, and organizational skills.
THIS JOB HAS EXPIRED
Newgistics is a special place to work, and now is an especially exciting time to join us. At Newgistics, we take great pride in what we do for our customers, trust each other to do an outstanding job, and enjoy the camaraderie of our colleagues. And our company continues to experience rapid growth.Investors: Litte John All Jobs: at Newgistics
|Headquarters:||2700 Via Fortuna|
Austin, TX 78746
|Industry:||Retailing / Distribution|
|Company Profile:||Parcel returns and e-commerce shipping pioneers.
Newgistics was founded in 1999 with a simple goal. It was the dawn of the e-commerce age, and we set out to develop a better process for returning products ordered online. Little did we know that our work to improve e-commerce shipping in this way would help to create the modern postal-based returns process. However, after developing Newgistics SmartLabel technology, we collaborated with the U.S. Postal Service to establish its Parcel Return Service program-now used by shipping companies across the country.
Trusted shipping solutions.
After establishing ourselves as a parcel returns leader, we then applied the same quality-driven process and technological expertise to outbound delivery and freight services. Today, the Newgistics SmartLabel is widely recognized as the premier customer returns technology. Newgistics processes more than 50 million small parcels each year through our nationwide network of SmartCenter facilities. We also offer Canada delivery and return solutions for U.S. merchants with customers north of the border. And we are the trusted shipping partner to top brands in industries including direct-to-consumer retail, fulfillment, manufacturing and communications.
Expect more from your package shipping company.
What sets Newgistics apart from ordinary shipping companies Our residential delivery and return solutions are specifically designed to provide:
--Better consumer shopping experiences - by offering greater customer convenience and ensuring parcels arrive in peak condition
--Greater customer retention and efficiency - with our Transit Triggers- shipment notification service, which empowers you to use on track delivery service data to improve customer and internal communications
--Higher customer satisfaction and lower inbound call-center volume - with our 360 shipment visibility
--Simplified shipping - by reducing your sorting and paperwork requirements and providing technology that helps you manage the process more efficiently
--Peace of mind and help whenever you need it - thanks to our intensive client support system
Even with all these advantages, Newgistics enables you to cut shipping costs by up to 40. It's all part of the Newgistics approach to shipping: recognizing that your success is essential to our own.|
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