Product Manager, Loyalty EzRez Software

PRODUCT MANAGER, LOYALTY

Switchfly is a B2B SaaS provider that allows partners to sell travel products anywhere in the world. Our clients are large airlines, hotel companies, travel agencies and financial institutions seeking to increase revenue and customer satisfaction by offering flights, hotels, car rentals and other travel products to their customers. The Switchfly platform is fully configurable to match any website's branding and messaging, and our back office includes a comprehensive set of business rules to manage a global business with a single system. Our platform is used by over 40 partners across the globe, including American Airlines, American Express, LAN Airlines, Intercontinental Hotels, Starwood Hotels, and United Airlines.

We offer competitive compensation, a comprehensive benefits package and a convenient downtown San Francisco location within walking distance of BART, Muni, Caltrain and the Ferry Building.
Are you intensely driven, smart and results-focused? Do you thrive in a collaborative team environment? If so, we want to talk to you!
Business Operations


Summary

The Switchfly Product Manager, Loyalty is based in San Francisco, CA and will be responsible for creating and managing an industry best loyalty product. The Product Manager has a wide ranging set of responsibilities from writing flawless requirements documentation, to managing complex operational processes. This person will help the Loyalty Product Team build a high growth product line within Switchfly. This role requires strong attention to detail, the ability to juggle numerous responsibilities simultaneously and willingness to learn the online travel and loyalty industry. To succeed in this role: you must have strong communication skills; be willing to roll your sleeves up and execute; and willing to have your work evaluated on the success of your product line.


Job Responsibilities

Manage the product development lifecycle (PDL) in coordination with the Loyalty Product Team
Write functional design specification documents for engineering consumption
Manage Agile-based and Waterfall engineering projects
Resolve support related issues quickly and accurately
Drive large scale operational processes required to grow the Loyalty product line
Work closely with clients to identify growth opportunities and execute


Job Requirements

Must be self-motivated, team-oriented, very responsible and passionate about exceeding expectations
Strong written and verbal communication skills
Understanding of XML markup language and XML based APIs
Experience writing requirements documents and functional design documents
Knowledge of and/or willingness to learn the loyalty industry and operational processes with online travel, social media and mobile applications
Ability to excel in a fast paced, highly fluid environment with limited direction
Extensive knowledge of Microsoft Office, email and how the Internet and websites work
Bachelor?s degree with 2-5 years experience

Location:	50 First Street Seventh Floor San Francisco, CA 94105 United States