Product Manager Five9
THIS JOB HAS EXPIRED The Product Manager will be responsible for all of the Five9 integrations to CRM vendors and is expected to drive the product cycle for all current and future integrations.
The Product Manager will have excellent communication and leadership skills. Ideally the Product Manager will have at least 1 year of experience in call center software product management, 1 year of experience with SaaS or Cloud products and 1 year of experience with CRM technologies. The Product Manager must possess initiative, excellent decision-making skills, and the ability to seek guidance and mentoring when needed.
The position is for entry level to senior level product managers and the compensation package will be calculated according to the applicable product management role for the candidate.
Write product requirements for the integration of Five9 to CRM vendors.
Prioritize features and software defects in the product roadmap.
Lead a cross-functional team utilizing an Agile methodology.
Contribute to product documentation and release notes.
Coordinate with partners and their supporting partner programs as needed.
Assist with sales opportunities as needed.
Assist with customer issue resolution as needed.
Contribute product information for marketing collateral and the Five9 website.
Train Five9 employees and customers on new product releases and features.
1+ years Product Management experience or equivalent experience.
1+ years Contact Center or CRM experience.
Bachelor?s degree or equivalent experience
Excellent communication and leadership skills.
Strong team management capabilities.
Willingness to work out of Five9 corporate headquarters on a full-time, daily basis.
3+ years Product Management experience.
A track record of success leading product development for call center technologies.
Depth of knowledge with call center technologies including CTI, ACD and IVR.
Understanding and expertise in using CRM solutions. Experience with Salesforce.com, RightNow, NetSuite, Sugar, Oracle, Microsoft Dynamics or other leading CRM vendors is highly desired.
Knowledge and expertise with leading Call Center technologies, Avaya, Genesys and Cisco.
Experience with SaaS / Cloud / On Demand / Hosted Software offerings, Telephony Systems and VoIP.
Understanding of Agile development processes and experience with scrum development
Call center and/or sales experience
Web Service coding experience
Object oriented coding experience
Routing (IVR and/or ACD) configuration experience
User Experience design experience
Alliance and/or partner management experience
Product pricing experience
||San Ramon, CA |
THIS JOB HAS EXPIRED