Product Manager, SFDC TOA Technologies
THIS JOB HAS EXPIRED Company Overview
TOA Technologies is the leading provider of Cloud-based mobile workforce management applications for large enterprises. Its patented platform improves customer service while dramatically reducing operational costs and providing immediate return on investment. As the industry's only solution using predictive, time-based analytics and performance pattern recognition, TOA reduces customer wait times while increasing field workforce efficiency. TOA automates Time Of Arrival communications across multiple channels to proactively keep customers apprised of their appointment status. It delivers unparalleled cost savings by providing on-demand tools for real-time planning, routing, dispatching and tracking of workers in the field. TOA's system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
Gartner has recognized TOA Technologies as a visionary company for the past three years running, based largely on the company?s completeness of vision. Customers, analysts and investors have recognized ETAdirect mobile workforce management software for its ability to streamline the mobile workforce environment and enhance the customer experience. No other mobile workforce management solution in the market enables real-time predictive communications between companies, their field employees, and their customers.
By offering a best of breed solution for mobile workforce management that?s focused on customer care, TOA provides companies worldwide with a robust, modular platform for enhanced service and goods delivery. TOA?s natively integrated products and web-based delivery model allows clients to immediately reap benefits from reduced costs, increased revenue generation capacity and improved customer satisfaction. TOA focuses on the most valuable asset every company has - its customers - by vastly enhancing the customer experience through predictive technology.
TOA's mobile workforce management solution is deployed at leading companies worldwide in a range of industries, including Cable and Broadband, Telecommunications, Retail, Utilities and Home Services.
TOA Technologies is headquartered in Cleveland, Ohio, with offices in the United States, Europe and Latin America.
TOA is time-based
At TOA, time is the generative element. While our competitors focus primarily on technicians, work orders and equipment, we take all of those things into account, but we focus on time and how to translate time into improving efficiency and customer satisfaction. Our predictive technology measures how long it takes to perform tasks, accumulating information about what is happening in the field and using this information to provide better planning and management of the workday. A time-based approach ultimately leads to a better customer experience.
TOA is predictive
Most vendors in the mobile workforce management space set work time in blocks ? 45 minutes, 90 minutes, and 120 minutes. The problem is that this approach doesn?t reflect how people actually work. Some technicians or delivery people are better at some types of work than others. Travel times can change between locations. TOA?s unique predictive technology combines the historical performance of your teams, along with real-time information about the current workday, to be able to predict a one-hour time window with 98 percent accuracy.
TOA is self-learning
People can learn everyday and get better. Software should do the same. At TOA, our unique software as a service learns. It learns everything that happens and it continually improves. The more you use it, the smarter it gets. It learns the work patterns of your service or delivery people. Its predictive technology learns how long it actually takes your people to get from point to point, and it automatically incorporates that learned information into making smart decisions for you.
At TOA we have figured out how to turn conventional wisdom on its head by improving efficiencies by enhancing the customer experience.
Additionally, we can quantify the benefits that we deliver. With TOA?s service optimization solutions, you can improve:
Operational Efficiency Companies that have used TOA?s customer interaction management system in the past have reported a 75% reduction in overtime, 47% increase in the rate of jobs completed each day and 40% decrease in miles driven per appointment.
Customer Satisfaction Customers that have used our customer interaction management system have reported a 30% improvement in on-time performance and a 98% customer satisfaction rate.
Economics By optimizing your service through TOA, you can save money. By increasing efficiency, TOA saves its customers an average of $10,000 per mobile employee per year.
Product Manager, SFDC Job Description
The Product Manager of SFDC Integration will work with internal product experts to integrate seamlessly, the core functionality of TOA's SaaS offerings in Mobile Workforce Management with the Salesforce.com platform. Reporting to the CTO and Co-Founder of the company, this critical role will ensure success for the partnership between TOA and Salesforce.com.
Develop quickly a deep functional knowledge of TOA Technology's product, ETAdirect: Product features, API, Implementation Methodology
Collaborate with alliance team - TOA sales engineers, Implementation team members, and customers, to create business cases for ETAdirect Salesforce integration components.
Work with ETAdirect Product Manager on possible core product enhancements related to Saleforce integration
Provide articulate descriptions (from high-level overview to detailed use cases) feature set description
Engage with the sales team and provide pre-sales support
Run business process reviews with customer stakeholders
Create professional Statements of Work, prepare and estimate work breakdown structures, design, present and describe the overall Salesforce solution proposal
Work with the business processes to obtain solution approval, business assurance and finance approval for all customer proposals
Have the knowledge to configure the Salesforce.com application to meet the requirements defined in the scoping documents; this involves hands-on configuration work.
Run playback sessions with customers to ensure functionality
Education & Certifications:
Bachelors degrees in a related field or equivalent experience
ADM 201 certified required; DEV 401 preferred and DEV 501 highly preferred
Sales Cloud certified a plus.
Strong Salesforce.com CRM understanding and demonstrable experience
Implementation: Minimum 2 years experience on Salesforce implementation project team, including ability to perform business and technical analysis to develop the solution as well as to deliver new functionality with intimate knowledge of integrations and other downstream impacts.
Development: 2 years experience on SFDC development teams in some capacity (preferably product management)
Product Marketing: full lifecycle experience, in an active hands-on role in product promotion
SaaS Application experience
Strong ability to create Salesforce.com solutions
Knowledge of Salesforce.com product integration capabilities using Force.com, APEX, Visualforce, and other technologies.
Product Management experience: document requirements and playing that back with customers to ensure scope is clearly defined
Excellent oral and written communication skills, including the ability to speak intelligently to senior management
Ability to drive business requirements and must be comfortable to take an active/leading role in requirement sessions
Demonstrable problem solving skills and solution development acumen
Willing to travel, working both onsite and remotely
||Cleveland, OH |
THIS JOB HAS EXPIRED