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Product Marketing Director 24/7 Customer
THIS JOB HAS EXPIRED
About the PositionDo you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Define new products at the intersection of big data and natural user interfaces (speech, touch, and gesture)? From prediction and engagement through to outcomes, 247?s cloud-based customer service platform uses big data and predictive analytics to help businesses deliver more intuitive sales and service experiences across digital devices.
247 is looking for an experienced Product Marketing Director with strong leadership, communication, and analytical skills to help drive its inbound and outbound Product Marketing. The Product Marketing Director will help lead inbound and outbound product marketing, and will work closely with the Product Management, Engineering, Data Sciences, and Sales teams.
Responsibilities
Inbound
Synthesize market, customer, and competitive insights to drive messaging, product strategy, and competitive positioning
Collaborate with Engineering, Data Sciences, Product Management, and Sales to plan the next big innovations through the product planning process
Develop quantitative business case and ROI analyses to accelerate customer acquisition
Responsibility for core product and thought leadership content (white papers, case studies, and more)
Outbound
Drive product positioning, messaging, and value proposition development
Create and manage sales enablement, training, and customer development content
Develop a rich portfolio of customer evidence and proof points to tell the story of our success to customers, prospects, and the market (videos, case studies, and more)
Requirements:
Minimum of 7+ years? relevant experience as a Product Manager or Product Marketing Manager
Prior work experience with a SAAS, mobile, or platform-based business highly desired
Demonstrated success defining and launching market-leading products and the analytical and problem-solving horsepower to do so
Proven ability to collaborate with and influence business and technical audiences across Marketing, Sales, Product Management, and Engineering
Excellent written and verbal communication skills, and the ability to lead with a point of view and produce client-ready content
A can-do attitude and the ability to work well independently and as part of a team
BA/BS degree (MBA preferred)
| Location: | 910 East Hamilton Avenue Suite 240 Campbell, CA 95008 United States |
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THIS JOB HAS EXPIRED
24/7 Customer
Investors: Sequoia CapitalAll Jobs: at 24/7 Customer
| Web Site: | www.247customer.com |
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| Headquarters: | 910 East Hamilton Avenue Suite 240 Campbell, CA 95008 United States |
| Industry: | Business Products and Services |
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