Product Specialist Fiberlink Communications
THIS JOB HAS EXPIRED Fiberlink Communications Corporation is an exciting, fast growing company delivering the next generation of cloud-based enterprise mobility management solutions, the hottest segment in technology today.
Our award winning MaaS360 platform simplifies mobile device management (MDM), mobile application management (MAM), and secure document sharing in the BYOD era. Trusted by small businesses, government agencies, universities, and large enterprises worldwide, MaaS360 enables mobile policies that boost productivity, protect employee privacy, and secure sensitive data across smartphones, tablets, and laptops. Backed by 20 years of experience and the most responsive customer service in the industry, MaaS360 helps organizations transform business operations and reduce the costs of supporting the expanding mobile workforce.
To help support our amazing growth, we are seeking Product Specialists / Customer Advocates to conduct product demonstrations with our customers during their sales evaluation of our mobile device management (MDM) solution.
In this role, you will
Work directly with the customer?s IT management to present our MaaS360 solutions
Collaborate with our research and development organization to improve our product by providing feedback on customer needs and requirements.
Help our sales organization to achieve successful customer engagements.
The ideal candidate must demonstrate technical proficiency and possess top-notch communication skills. You must have a strong desire to work in a fast-paced environment while playing the critical role of being the face of our company to our customers.
This is an incredible position for the right candidate. You will have the opportunity to learn at the leading edge of mobile technologies in business. And, you will have a direct impact on our technical and financial performance. This is a role for someone that wants to excel today and in the future.
? 1-3 years of experience in Customer Support, IT support, Sales Engineering, or Technical Professional Services
? Must possess experience conducting presentations and/or demonstrations
? Strong hands-on experience with smartphones, tablets, and laptops in a business environment a plus
? 2 or 4 year degree in Information Technology or equivalent field is desired
? Excellent verbal and written communication skills
? Excellent analytical and problem solving skills
Technical Skills Required:
Platform/Operating System knowledge of Windows (XP, 7 and Mobile), MAC, iOS, Android, and/or Blackberry
Understanding of Microsoft Exchange and/or ActiveSync
Operations/Support Skills Required:
Previous experience in a customer facing role
Ability to lead technical customer engagements via the phone, online webinars, and email
The passion and ability to educate and train our customers on our MDM solution
The design and communication skills to understand customer needs and provide solutions
Ability to test and troubleshoot with internal development and engineers
Project management experience working on multiple simultaneous technical deployments
As a member of the Fiberlink team you will benefit from:
? Generous compensation including: base salary + bonus
? Training from some of the best thought leaders in the business
? Working in a casual, flexible and collaborative work environment
? Unlimited growth potential
? Supporting a product currently delivering explosive growth in the tech sector
And much more!
Fiberlink Awards & Accolades:
Named a ?Leader? in the Gartner Magic Quadrant for Mobile Device Management, 2012
Named an ?Innovator? by Forrester for Cloud Mobile Device Management Solutions, 2012
XCellence Awards, Midsize Enterprise Summit, 2012
Mobile Product of the Year, Techworld Awards, 2012
Best Mobile Solution, Enterprise Mobility Forum, 2012
Best Enterprise Mobile Solution, Global Mobile, 2012
Best Midmarket Strategy, CIO Forum, 2012 (Two Time Winner)
Best Mobile Solution, GOVTek Awards, 2012
Clear Choice Winner, Network World, 2011
Best Mobile Enterprise Solution, CODiE Awards, 2010 (Finalist for 3 years in a row!)
||Philadelphia, PA |
THIS JOB HAS EXPIRED