Product Specialist Cornerstone OnDemand
This position offers an exciting opportunity in an internet software company with a smart workforce. The Product Specialist will be responsible for providing account management style software support to Cornerstone?s customers via telephone and electronic communication. You will acknowledge, analyze, and resolve complex software questions and issues encountered in Cornerstone?s applications. This position requires a talented individual that excels in comprehensive problem analysis, software support and customer service.
Provide day to day functional and technical software application support to our clients
Troubleshoot software application issues
Log client reported defects in our case tracking system
Gain a deep understanding of the Cornerstone application including the hundreds of complex features configuration options
Provide constant and ongoing communication with clients regarding support incidents
Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high
Bachelor's degree in Mathematics, Computer Science, Finance or related degree
1 - 3 years experience with technical support or software application support
Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
Analytical ? must possess the ability to understand clients? business processes and workflows and translate them into system functionality to help clients meet their needs with existing system features
Ability to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects
Experience with one or more of the following recommended but not required: programming languages, relational databases, HTML/content development
Excellent verbal (telephone) and written communication skills and professional etiquette
Supportive team player
Flexible and adapts well to rapid change
We work hard. Cornerstone OnDemand is a place where you will work with cool, smart, driven and innovative people. We share a vision and strive to revolutionize human capital development through our world class talent management software.
We play hard. At Cornerstone, we understand there is more to you than your job title. So let us get to know you at our monthly happy hours or team get-togethers. If sports are your thing, come and play on our championship-winning basketball and kickball teams, or maybe just attend a Lakers or King?s game with our Premier Staples Center seats. From our holiday party to our anniversary event, we are big on celebrating and we want you to be a part of that.
Health ? Free health insurance coverage - medical, dental, vision, life insurance, and Long Term Disability (LTD) benefits
Food - Fresh Fruit or Bagels for Breakfast, Free lunch Fridays, and food at all other times-
Vacation / Time Off - 2 weeks? vacation, plus Birthday off, plus sick days, flexible work schedule available
Other - Flexible spending benefits, gym membership, 401K, annual performance review, Stock Options, 2 monitors and state of the art tools and technology, open and collaborative work space, waterfront view of the Santa Monica beach
About Cornerstone OnDemand
Cornerstone OnDemand (NASDAQ:CSOD) is a global leader of cloud-based talent management software solutions. 9.4 million users across 180 countries rely on Cornerstone to maximize their potential, develop their skills and foster new levels of collaboration. Cornerstone empowers some of the world?s leading organizations, such as Starwood Hotels & Resorts, The Neiman Marcus Group, Save the Children, Turner Broadcasting System, Virgin Media and Pinkberry, to engage their workforces and leverage people performance for greater business results.
Cornerstone OnDemand is also committed to empowering communities around the globe by improving access to education and opportunities through the Cornerstone OnDemand Foundation.
||1601 Cloverfield Blvd. |
Santa Monica, CA 90404