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Product Specialist Cornerstone OnDemand
We are looking for candidates with some software application support experience, advanced troubleshooting and problem analysis skills, excellent communication skills and superior customer service skills. You will be part of the Global Product Support Team laser focused on implementing our innovative Client Success model that is unique to our industry.Responsibilities
Provide day to day functional and technical software application support to our clients
Troubleshoot software application issues
Log client reported defects in our case tracking system
Gain a deep understanding of the Cornerstone application including the hundreds of complex features configuration options
Provide constant and ongoing communication with clients regarding support incidents
Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledgebase
Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high
Required Skills and Experience
Bachelor's degree in Mathematics, Computer Science, Finance or related degree
1 - 3 years experience with technical support or software application support
Skilled with Microsoft Office programs (Word, Excel, Outlook, etc.)
Analytical ? must possess the ability to understand clients? business processes and workflows and translate them into system functionality to help clients meet their needs with existing system features
Ability to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects
Experience with one or more of the following recommended but not required: programming languages, relational databases, HTML/content development
Excellent verbal (telephone) and written communication skills and professional etiquette
Supportive team player
Flexible and adapts well to rapid change
| Location: | 1601 Cloverfield Blvd. Suite 620 Santa Monica, CA 90404 United States |
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Cornerstone OnDemand
Investors: Bay Partners, Bessemer Venture PartnersAll Jobs: at Cornerstone OnDemand
| Web Site: | www.cornerstoneondemand.com |
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| Headquarters: | 1601 Cloverfield Blvd. Suite 620 Santa Monica, CA 90404 United States |
| Industry: | Software |
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