Product Support Analyst I Vertafore, Inc.
THIS JOB HAS EXPIRED We are looking for an individual to join our Industry Support Team to support external customers. This position is responsible for supporting the daily needs of resolving customer inquiries.
WHO ARE YOU?
Works directly with our customers to resolve problems and/or gather facts.
Provide support and communication to our customer by phone, Salesforce, email, letter, WebEx or face-to face meetings.
Answers non-technical and technical questions regarding company products.
Documents clear and concise comments regarding customer problems and resolution in our customer relationship management system
Analyzes problems with software applications to identify affected area(s) and recommend corrective actions.
Escalates defect issues promptly to Development with recommendations for resolution.
Communicates effectively with account executives to resolve customer issues.
Works closely with Development to provide input into release content and priorities as they relate to the existing customer base.
Makes recommendations on product design revisions to Development to improve customer usability.
Participate in project representing a customer support perspective
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
QUALIFICATIONS AND REQUIREMENTS
Bachelor?s degree or equivalent work experience
Exceptional interpersonal and customer support experience required.
Excellent verbal and written communication skills.
Detail-oriented and works with a high degree of accuracy and efficiency.
Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
Proficient with Microsoft Office products.
Proficient with relational databases.
Proficient with SQL.
Proficient in XML & web services.
Exercises judgment within defined procedures and practices to determine appropriate action.
Builds productive working relationships internally and externally.
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||East Lansing, MI |
THIS JOB HAS EXPIRED