Product Support Analyst II Vertafore, Inc.
THIS JOB HAS EXPIRED Vertafore's E. Lansing office has an opening for customer service driven Product Support Analyst to join their Enterprise Team supporting many Government accounts. This role requires exceptional customer service skills over the phone and via email. The ideal candidate will be driven to solve problems related to customer systems through analysis, including ability to create basic SQL statements. Positions with Vertafore offer growth and learning opportunities, especially for recent grads!
Assists with high profile customers with significant and unique issues.
Analyzes problems with software applications to identify affected area(s) and recommend corrective actions.
Escalates defect issues to Development with recommendations for resolution.
Communicates effectively with support representatives to resolve customer issues.
Develops relationships with internal and external stakeholders to drive cross-functional collaboration and problem solving
Provides trend analysis to more accurately establish priorities.
Makes recommendations on product design revisions to Development to improve customer usability.
Assists Development in training support staff on new product enhancements.
Documents and/or reviews product defects using the quality management system.
Experience in the Insurance industry as well as technical skill in creating SQL statements highly desirable.
The East Lansing product development team is responsible for Producer Lifecycle Management (PLM), a SaaS product suite built on the Java stack that improves the efficiency and accuracy of insurance and securities license processing for carriers, agencies, brokers and securities firms/education providers.
In total, we have 150 employees at this site and its minutes away from the Michigan State University campus and downtown Lansing. Our software developers drive technology choices and work in up-to-date frameworks, languages, and platforms. Our developers are able to own their application end-to-end; what you do and how you do it will be recognized by your peers and managers. We hold to best in class Agile standards and our work culture fosters collaboration, innovation, integrity, mentorship, commitment to success and FUN.
We have a smart, driven, collaborative team working in East Lansing and managers are dedicated to growing their people and offering an opportunity that allows you to make impact in your career, get the recognition you deserve and maintain a life/work balance to enjoy the recreational and cultural activities that make East Lansing a great place for young professionals as well as being a family friendly community.
TRAVEL REQUIREMENTS: 10%
WHY VERTAFORE: Be part of the transformation, unleash your potential and make an impact!
Over the past 40 years, Vertafore has advanced the business of insurance by bringing together the best software in the industry to help agencies, carriers, and MGAs run their organizations. Today, we?re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, cut costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore helps our customers deliver exceptional value to their clients with innovative, intuitive, and comprehensive products and services. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight? right when customers need it most.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment. Visit http://www.vertafore.com/careers today!
||East Lansing, MI |
THIS JOB HAS EXPIRED