Job Details

Infor Global Solutions is one of the world's fastest growing software companies and we are going places! Providing business-specific software solutions to over 70,000 organizations and growing in size to over 8,000 employees and across more than 100 countries, we are a leader in the global marketplace. For additional information, visit www.infor.com/company/careers/.

POSITION: Product Support Analyst with languages

POSITION OVERVIEW:

The Technical Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

WHAT WILL BE YOUR DUTIES AND RESPONSIBILITIES:

• Answering questions from our European customers on technical aspects of the product, being fully responsible for the resolution of issues you are handling.
• Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems.
• Responsible for appropriate referral to other departments, if necessary.
• Contributing and maintaining information in global knowledge base.
• Developing product knowledge and identifying areas for further specialization.

WHAT WE ARE LOOKING FOR:

Education:

• College graduates who are high achievers with a drive to succeed. Degree/diploma Economics, Engineering, Business, Computer Science or Mathematics is preferred.

Required skills:

• Excellent customer focus and strong communication skills.
• Good analytical skills to analyze data research and solve diverse functional issues.
• Team player.
• Highly developed PC skills.
• Fluent in English and at least 1 other European language, preferred German or French.

Preferred skills and experience:

• User experience with ERP.
• Understanding of IT infrastructure and best practices.
• Experience in finance or logistics, supply chain, procurement, manufacturing or industry environment is especially taken into account.

WHAT WE HAVE TO OFFER:

• Opportunity to work with the 10^th largest Enterprise Software company in the world.
• Benefit from experienced senior consultants as a mentor to build your career.
• Comprehensive and on-going training and development programs.
• Rewarding career in an international working environment.

• Opportunity to work alongside recognized experts in the field.