Product Support Engineer Ebrary
THIS JOB HAS EXPIRED Description
Do you want to work on a dynamic national team?
Do you enjoy working with clients and being seen as a source of product information?
Can you take complex technical specifications and turn it into easily understood information that customers can quickly understand?
Ebrary Product Support Engineers support our customers by providing product and technical expertise to librarians, potential clients, sales and partners. Ebrary Product Support Engineers are recognized as having a deep product understanding and serve as our clients? source of technical product information.
Some of what you?ll be doing:
Superior Service - Support librarians and patrons getting the most of ebrary e-books, provide assistance as well as become advisor to differentiate our offerings
Technical Top Dog - Serve as the primary technical resource for these services; provide technical support through traditional channels of email, web and phone
Author - Identify documentation gaps and enrich the self-help with thought topics and articles
Cool Cat Under Pressure - Maintain constant alignment with the field Sales, Trainers and Marketing and provide superior service
What you'll have experience doing:
2+ years of customer technical support experience
Passion for customer service in a technical environment
Excellent problem solving and technical skills
Outstanding written communication skills
Ability to quickly learn, master, and then describe new technology
Ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships
Library management, ebook, and/or publishing experience
Fluency in languages other than English
Here?s what you want to know about ebrary
Fantastic people: Where smart is the norm and unique is welcome
Fun location: Tons of Restaurants all within a 5 minute walk on California Avenue or El Camino Real.
Great benefits: On-site events, flexible scheduling and wellness programs
Awesome office environment: an interesting and inviting open loft style office environment that enables collaboration. A relaxed dress code is encouraged.
Amazing company: Annual compensation reviews and generous bonuses all designed to not only attract the best? but retain the best!!!
||318 Cambridge Avenue |
Palo Alto, CA 94306
THIS JOB HAS EXPIRED