Wilmington Categories:
Product Support Engineer SevOne
Overview:SevOne, Inc. is a software company based in Wilmington, DE that delivers the industry?s fastest, most scalable and comprehensive real-time network monitoring, troubleshooting and performance reporting solution. The SevOne network performance management solution provides complete and immediate visibility that enables enterprises, cloud and communication service providers and government organizations to keep increasingly complex networks, servers and applications functioning at peak performance levels.
Since 2010, SevOne has achieved 70% year over year growth. We currently require new team members that will focus on the vital process of business development. SevOne customers include: Dow Jones, Thomson-Reuters, UBS, Credit Suisse, Comcast Cable, Time Warner Cable, Goodyear, Aramark and many other Fortune 500 companies. We feel confident in our ability to continue to earn business from the most demanding customers and we want new team members that like to compete and be part of a talented, dedicated team.
SevOne has received numerous accolades including being ranked 75th on Deloitte?s Technology Fast 500?, a ranking of the 500 fastest growing companies in North America and 2nd on Deloitte?s 2011 Greater Philadelphia Fast 50?, a ranking of the fastest growing company in the Greater Philadelphia Region. SevOne was also the recipient of Gartner?s Cool Vendors in Communication Service Provider Infrastructure in 2012.
Responsibilities:
Provide accurate and efficient support to SevOne customers
Provide timely and clear communication to customers
Confirm and report defects to development team
Write technical documents for the SevOne Solutions Knowledge Base / Internal Wiki
Assist with Internal IT Support and Quality Assurance needs as time allows
Support all components and process of the SevOne software
Support new and existing client software installations over the phone as well as via WebEx (desktop sharing) within as established SLA
Owning issues and seeing them through to resolution and customer satisfaction
Applying OS, DB, hardware and product updates to customers
Qualifications:
Proficient with Linux OS (file and process management)
BASH shell scripting
SQL queries (mainly select & join syntax)
Must have excellent communication skills and have the interest in working with customers (namely network engineers, network managers and server administrators)
Must have good logical and analytical problem solving skills
Must have interest in working for a technology company that is growing rapidly and be able to adapt to the ongoing growth
Must thrive on technical challenges
Able to independently see a project through to completion
Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels
Thorough and consistent in all aspects of work
Interest in learning new things and mastering new technologies
Opportunity:
Accelerate your career with the newest industry leader in network performance management
Be a part of our ?culture of awesome?; promoting passion, integrity, commitment, fun and mutual respect
Casual yet professional work environment
Medical, Dental and Vision benefits
401(k) plan
Paid time off
| Location: | Wilmington, DE United States |
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SevOne
Investors: Osage Venture PartnersAll Jobs: at SevOne
| Web Site: | www.sevone.com |
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| Headquarters: | Five Innovation Way Newark, DE 19711 United States |
| Industry: | Software |
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