Product Support Specialist PeopleAdmin
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Job TitleProduct Support Specialist
Product Support Specialists on our Customer Care team serve as the voice of PeopleAdmin and are an integral part of our mission to ensure customer success and satisfaction. This critical role requires product knowledge of our talent management software, a solid understanding of software technology, and an ability to work directly with customers by phone and email to provide exceptional customer service!
?Building and managing strong customer relationships
?Utilizing creative problem solving skills to resolve both technical and functional problems
?Determining the right course of action or escalation path for customer requests/issues
?Meeting customer service level agreements (SLAs) for responsiveness and resolution
?Resolve issues by utilizing appropriate resources and effectively communicate issue resolution
?Dedicated and passionate about customer satisfaction and success
?Strong customer management skills
?Strong analytical and problem-solving abilities
?Excellent organizational and time management skills
?Strong team player that is willing to help other team members at all times
?Excellent communication skills with proven ability to ?listen? and empathize with the customer
?Ability to communicate technical details to a non-technical audience
?Self-starter, self-directed and independent thinker
?Proven propensity to learn new technologies
?1-3 years software support and/or customer service experience
?Technical experience working with web-based software applications preferred
?Basic understanding of HTML preferred
?Experience working for a SaaS company a major plus
?BA/BS degree preferred (technical degree a plus)
Posting Detail Information
Open Until FilledYes
Posting Specific Questions
Required fields are indicated with an asterisk (-).
- Describe an instance when you exceeded the expectations of a customer.
(Open Ended Question)
- How did you hear about this employment opportunity?
University Job Board
If you answered "Employee Referral" or "Other," please provide your referral source.
(Open Ended Question)
||Austin, TX |
THIS JOB HAS EXPIRED