Product Support Specialist PeopleAdmin
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Job TitleProduct Support Specialist
Product Support Specialists on our Customer Care team serve as the voice of PeopleAdmin and are an integral part of our mission to ensure customer success and satisfaction. This critical role requires product knowledge of our talent management software, a solid understanding of software technology, and an ability to work directly with customers by phone and email to provide exceptional customer service!
?Building and managing strong customer relationships
?Utilizing creative problem solving skills to resolve both technical and functional problems
?Determining the right course of action or escalation path for customer requests/issues
?Meeting customer service level agreements (SLAs) for responsiveness and resolution
?Resolve issues by utilizing appropriate resources and effectively communicate issue resolution
?Dedicated and passionate about customer satisfaction and success
?Strong customer management skills
?Strong analytical and problem-solving abilities
?Excellent organizational and time management skills
?Strong team player that is willing to help other team members at all times
?Excellent communication skills with proven ability to ?listen? and empathize with the customer
?Ability to communicate technical details to a non-technical audience
?Self-starter, self-directed and independent thinker
?Proven propensity to learn new technologies
?1-3 years software support and/or customer service experience
?Technical experience working with web-based software applications preferred
?Basic understanding of HTML preferred
?Experience working for a SaaS company a major plus
?BA/BS degree preferred (technical degree a plus)
Posting Detail Information
Open Until FilledYes
Posting Specific Questions
Required fields are indicated with an asterisk (-).
- Describe an instance when you exceeded the expectations of a customer.
(Open Ended Question)
- How did you hear about this employment opportunity?
University Job Board
If you answered "Employee Referral" or "Other," please provide your referral source.
(Open Ended Question)
||Austin, TX |
THIS JOB HAS EXPIRED
PeopleAdmin has been recognized by Inc. Magazine as one of America's fastest growing private companies for the past seven consecutive years. We're still in growth mode, striving not only to dominate the market but also to build a bigger, stronger team.
Profitable Investors: Vista Equity Partners All Jobs: at PeopleAdmin
|Headquarters:||805 Las Cimas Parkway|
Austin, TX 00000
|Company Profile:||PeopleAdmin is a recognized leader in Talent Management solutions specifically designed for Higher Education and Government. We help our customers build better organizations so they can build a better future. The company's unique web-based solutions enable organizations to: automate and streamline the hiring process; improve candidate communication; efficiently manage position descriptions and employee performance; develop compliant and defensible audit trails to defend talent management decisions; and utilize industry-leading reporting and metrics. More than 700 organizations rely on PeopleAdmin to strengthen and simplify their talent management process.|
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