PRODUCT SUPPORT SPECIALIST Operative
Operative is the market leader in Advertising Business Management, connecting people, processes and technology in a way which allows media and advertising industries to run an increasingly complex business with simplicity. We give media companies and their partners the freedom to move forward faster, enabling more than 200 industry leaders to balance operational efficiencies with product innovation, and reduce advertising transaction costs.
Operative is a dynamic, fast-paced, high-growth company, centered on a culture where employee?s voices are heard and opinions are valued. We promote opportunity, ownership and responsibility, while maintaining high standards of fairness, diversity, collaboration and individual achievement. As a provider of a next-generation software platform and technology-enabled services, we want competitive people with a passion for media and technology, an ability to work collaboratively and an entrepreneurial spirit that propels innovation. We spend every hour of every day analyzing, researching and developing ways to make media companies more profitable. Sure, we?re a little geeky, but we?re fun ? and pride ourselves on staying ahead of the competition.
Headquartered in New York City with an international base in London and offices around the world, Operative provides a full range of software and services for many of the world?s leading media companies, including: The Wall Street Journal, KBB, Turner, OMD and Sony. For more information, please visit: www.operative.com.
Product Support Specialist
Operative, an interactive advertising industry leader, is looking for someone to join our product support team as a Product Support Specialist. This team works closely with our clients, members of the implementation, engineering, and product development teams to ensure successful the post-implementation use of Operative.One, our enterprise software product. This position works directly with our clients, end-users of Operative.One to help answer questions, resolve issues, and recommend best practices.
1 Working with clients as a member of the Operative.One Support Team, which provides troubleshooting and guidance for Operative.One users after implementation.
2. Addressing client issues/problems in a timely fashion, to ensure satisfaction and adoption.
3. Coordinating with Operative internal teams (product management, sales, account management, and engineering) to address client needs and requests.
4. Being personable, professional and responsive, capably representing Operative to clients.
Bachelor?s degree required.
Technical focus preferred
Excellent written and verbal communication skills.
A ?can do? attitude with strong follow-through habits, and a willingness to take on whatever tasks are needed to complete the job.
Deadline and detail-oriented, with the ability to juggle multiple clients and projects simultaneously
Must be able to handle challenging customer situations with diplomacy and be cool under pressure.
Ability to identify problems, mediate issues, develop solutions, and implement a course of action.
Ability to analyze client incidents and recreate possible defects in a simulated environment
Exceptional interpersonal and customer service skills.
Experience working with Internet products and technologies.
Strong Microsoft Excel knowledge
Preferred Skills & Experience:
1+ years experience supporting software with external clients
Experience working in a start-up environment
Working SQL knowledge
Previous experience working with Digital Advertising, Online Publishing or Interactive Media companies
Knowledge of software development life cycle
Benefits & Perks of Working at Operative:
Operative offers an attractive compensation package as well as comprehensive benefits.
Retirement savings plan (401k)
A range of options for health & dental benefits and coverage
Paid vacation time
Pre-tax commuter benefits
Flexible Spending Account
Activity lounge equipped with foosball and ping pong
?Bagel Wednesday?, free soda, juices and snacks in the New York Office
Office events and outings throughout the year
Fun atmosphere filled with talented, hard-working, creative people
||40 West 25th Street |
New York, NY 10010