Product Support Specialist - WO Network WideOrbit
THIS JOB HAS EXPIRED PRODUCT SUPPORT SPECIALIST ? WO NETWORK ? New York
WideOrbit is the leader in advertising management software for Media companies, providing innovative, proven solutions for managing broadcast and cable operations. Our core WO Traffic software platform powers more than 2,300 stations and networks around the globe, managing more than $20 billion in annual advertising revenue. Our Radio automation software manages the content for more than 3200 Radio stations. WideOrbit is a fast growing, financially stable organization with more than $180 million in contract backlog and is funded by world class Venture Capital firms, Khosla Ventures, Mayfield Fund, Hearst Ventures and Greycroft Partners.
WideOrbit is looking for a motivated and experienced support specialist for our newest software package ? WO Network. WO Network provides a comprehensive, end-to-end solution for cable broadcasters, combining Ad Sales, Traffic and Billing, and Program Management. The WO Network Product Support Specialist must have a proven track-record in the cable network industry, possess excellent communication skills, and be eager to learn and grow with a fast-paced team.
Here?s what you?ll be doing:
Help users with how-to questions regarding use of WO Network, the WideOrbit traffic, sales, and billing system.
Identify and document software defects and requests for enhancements
Provide information regarding customer needs to engineering and marketing
Work with team to develop product support infrastructure
Perform other tasks as assigned
Reports to the Director of Product Support
Here?s what we?re looking for:
2+ years of experience at a cable network within a sales department is strongly preferred or experience at a software company for cable network products.
Experience with advertising/media sales proposals, ad sales traffic management and stewardship applications.
Excellent interpersonal skills, especially over the telephone.
Strong technical aptitude to quickly learn new software.
Experience using web based applications and comfortable with learning and using new technologies.
The ability to work effectively under pressure and balance competing tasks in a rapidly changing environment.
Proficiency in MS Windows, Word, Excel, and Outlook.
Outstanding problem-solving, follow-up, and organizational skills.
||New York, NY |
THIS JOB HAS EXPIRED