Product Support Specialist - WO Network WideOrbit
THIS JOB HAS EXPIRED About WideOrbit:
WideOrbit is the leader in advertising management software for Media companies, providing innovative, proven solutions for managing broadcast and cable operations. Our core WO Traffic software platform powers more than 2,300 stations and networks around the globe, managing more than $20 billion in annual advertising revenue. Our Radio automation software manages the content for more than 3200 Radio stations. WideOrbit is a fast growing, financially stable organization with more than $180 million in contract backlog and is funded by world class Venture Capital firms, Khosla Ventures, Mayfield Fund, Hearst Ventures and Greycroft Partners.
WideOrbit is looking for a motivated and experienced support specialist for our newest software package ? WO Network. WO Network provides a comprehensive, end-to-end solution for cable broadcasters, combining Ad Sales, Traffic and Billing, and Program Management. The WO Network Product Support Specialist must have a proven track-record in the cable network industry, possess excellent communication skills, and be eager to learn and grow with a fast-paced team.
Here?s what you?ll be doing:
Help users with how-to questions regarding use of WO Network, the WideOrbit traffic, sales, and billing system.
Identify and document software defects and requests for enhancements
Provide information regarding customer needs to engineering and marketing
Work with team to develop product support infrastructure
Perform other tasks as assigned
Reports to the Director Technical Services Orion
Here?s what we?re looking for:
2+ years of experience at a cable is strongly preferred or experience at a software company for cable network products.
Experience with advertising/media sales proposals, ad sales traffic management and stewardship applications.
Excellent interpersonal skills, especially over the telephone.
Strong technical aptitude to quickly learn new software.
Experience using web based applications and comfortable with learning and using new technologies.
The ability to work effectively under pressure and balance competing tasks in a rapidly changing environment.
Proficiency in MS Windows, Word, Excel, and Outlook.
Outstanding problem-solving, follow-up, and organizational skills.
Experience with SQL is a plus
This position will based in New York, NY. You will spend the majority of time at our customer?s office. On the days you?re not at the customer site, you?ll be telecommuting or be in our future New York office.
Compensation, Benefits and Perks:
Besides a competitive salary and great work environment, here are some of our additional benefits and perks:
Health insurance, options, company paid Health Reimbursement Account, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, snacks and coffee in the caf-, and plenty of opportunities to grow!
||New York, NY |
THIS JOB HAS EXPIRED
We help media companies make more money
> 50M RaisedInvestors: Greycroft Partners
, Hearst Corportation
, Khosla Ventures
, Mayfield Fund All Jobs: at WideOrbit
|Headquarters:||1160 Battery St |
San Francisco, CA 94111
|Company Profile:||WideOrbit is the leading provider of business management software for media companies. Our product lines include solutions for sales, traffic, media networks, radio automation and promotion optimization. And our client list includes the finest group of television stations, radio stations and media networks in the industry. We're committed to client success and satisfaction and we're consistently rated the most responsive and recommended provider of traffic systems in the industry, according to independent research by the Traffic Director's Guild of America (TDGA).|
Support WideOrbit with Social Media services