Product Support Specialist - WO Traffic WideOrbit

Job Description:

WideOrbit is looking for a motivated and experienced support specialist for our WO Traffic software. The WO Traffic Support Specialist must have a proven track-record in traffic for the broadcast industry, possess excellent communication skills, and be eager to learn and grow with a fast-paced team.
Responsibilities:
? Help users with how-to questions regarding use of WO Traffic.
? Identify and document software defects and requests for enhancements
? Provide information regarding customer needs to engineering and marketing
? Work with team to develop product support infrastructure
? Perform other tasks as assigned
Skills/Qualifications
? 2+ years of experience in a traffic role in a TV, Radio or cable station is strongly preferred.
? Excellent interpersonal skills, especially over the telephone
? Strong technical aptitude to quickly learn new software.
? Experience using web based applications and comfortable with learning and using new technologies
? The ability to work effectively under pressure in a team environment
? The ability to balance competing tasks in a rapidly changing environment
? Experience with MS Windows, Word, and Excel
? Outstanding problem-solving, follow-up, and organizational skills
About WideOrbit
WideOrbit is the leader in advertising management software for Media companies, providing innovative, proven solutions for managing broadcast and cable operations. Our core WO Traffic software powers more than 2,000 stations and networks around the globe, managing more than $14 billion in annual advertising revenue. Our Radio automation software manages the content for more than 3000 Radio stations. WideOrbit is a financially stable organization with more than $130 million in contract backlog and is backed by world class Venture Capital firms, Khosla Ventures, Mayfield Fund, Hearst Ventures and Greycroft Partners.

Location:	535 Pacific Avenue Suite 400 San Francisco, CA 94133 United States