Product Support Technician Netsmart Technologies Inc.
Netsmart Technologies, Inc. of Overland Park, KS is an established, leading supplier of enterprise-wide software solutions for health and human services providers with over 1400 clients, including 36 systems with state agencies. Netsmart's clients include health and human services organizations: public health agencies, mental health and substance abuse clinics, psychiatric hospitals, and managed care organizations.
Netsmart helps health and human services organizations transform care through the collaborative, coordinated management and exchange of clinical data across the care spectrum and through effective practice management that improves revenue cycle management. More than 18,000 client organizations, including 350,000 care providers and more than 40 state systems, use Netsmart products to help improve the quality of life for millions of people each year. We are proud to offer an excellent compensation package, which includes a complete suite of benefits for full-time associates, such as:
Health Insurance / Dental Insurance
Short / Long Term Disability
401(k) Plan / EAP
Flexible Savings Plans
A Netsmart Product Support Technician works as a member of a team providing â€œlevel twoâ€ support for Netsmart's Avatar Suite of products. The team, and the technician, will have an area of specialization or expertise within the product suite. All team members share two primary responsibilities: performing QA activities on appropriate patches, and to provide issue diagnosis, problem determination and problem re-creation. The Product Support Technician communicates directly with a customer contact to define, investigate, and resolve an issue, and with the development team to test a product update if warranted. Hours 10:30pm - 7:30am
||Shawnee Mission, KS 66211 |