Product Trainer SilkRoad Technology
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SilkRoad technology, inc. provides software as a service (SaaS) solutions that significantly improve the talent within its more than 1000 customers across the globe. Through SilkRoad?s Life Suite, an integrated talent management solution, companies are able to hire better employees, identify high and low performers, drive a pay-for-performance culture and improve employee tenure. Our Life Suite solution set includes OpenHire, for recruiting management, RedCarpet for employee onboarding and life events, WingSpan for flexible employee performance management, GreenLight for learning management, Point and Eprise for Social Collaboration and Content, and HeartBeat for core Human Resources.
Founded in 2003, SilkRoad technology is a privately held company based in Chicago, IL, with offices around the globe. Our customers include a diverse set of industry leaders such as Allianz, Priceline.com and Crate and Barrel.
SilkRoad is seeking a self-motivated Product Trainer to train new and existing customers to meet the needs of our growing user base. This is a high visibility position with responsibility for instructing both customers and internal team members of varying levels and working as part of a team to design and develop new courses and documentation. The Product Trainer can work remotely, but candidates will preferably be located near a major international airport.
Candidates will be expected to:
Conduct formal instructor led classes both onsite and online to a wide variety of audiences for the SilkRoad LifeSuite of products;
Develop and update course material for new and existing company products, solutions, and services in a collaborative team environment using instructional design methodologies;
Develop and instruct customized instructor-led and webinar courses as required for internal, partner and customer audiences;
Develop and maintain online learning course library;
Deliver professional customer service to all current and potential clients.
Facilitation/Presentation skills or related experience such as prior experience delivering and developing IT training;
Teaching-oriented skills with the ambition and drive to help others;
Professional interpersonal customer service skills;
Superior written and verbal communication skills;
Excellent judgment and problem solving skills;
Ability to rapidly acquire a thorough knowledge of Company products;
Excellent organization skills and ability to multi-task in a dynamic, fast paced environment;
Ability to creatively use resources and rapidly adjust to changes;
Work independently with minimal supervision, but also in a team environment;
Strong computer and software skills; proficient in Microsoft Office: Word, Excel, PowerPoint and Outlook;
Strong attention to detail;
Ability to travel as required, the ideal candidate must be willing to travel up to 50% of the time;
Bilingual in any of the following: French, Spanish, Japanese or Chinese.
Minimum of 2 years experience in corporate adult training, including technical training experience;
Demonstrated professional public speaking and presentation skills;
Minimum of 2 years experience in the Human Resources field;
PHR or SPHR Certification.
||Chicago, IL |
THIS JOB HAS EXPIRED