Product Training Specialist Bazaarvoice

About Bazaarvoice:

Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.

Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We?re looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
Who We Want:

If you thrive in a fast-paced, demanding environment where you are seeking the opportunity to empower our organization with product knowledge, Bazaarvoice is looking for you. As a member of the Bazaarvoice Product Team, you will partner with all levels within the organization to develop high quality knowledge management and learning programs. As Product Education Specialist, you will be responsible for the following activities:

Be an expert across all Bazaarvoice products and services
Responsible for architecting our product documentation and knowledge management processes and framework, and collaborating with cross-functional teams to ensure process is followed and maintained
Develop documentation and training materials for new and existing Bazaarvoice employees
Update documentation and training materials to incorporate release or revision changes to the Bazaarvoice products
Provide product demos to support training curriculum
Conduct training needs assessments to determine appropriate learning solutions
Utilize adult learning theory to create learning solutions which encourage an interactive, engaging and thought provoking learning environment
Collaborate with subject matter experts to develop knowledge assets such as documentation, and learning solutions such as instructor-led sessions, virtual classroom experiences, as well as self-paced e-learning all based on the Bazaarvoice product suite.
Provide practical support, assistance, helpful suggestions to others for development of technical and product related training

Skills and Experience Necessary for the Role:

This position requires a Bachelor's Degree (with a concentration in education, instructional technology or related discipline preferred) and 3+ years experience in an instructional design or a technical training development environment. The ability to work in an ever changing, project-driven environment with a strong design sensibility when creating instructional materials and documentation. Excellent communication and interpersonal skills and the ability to articulate complex concepts in simple terms are essential.



This person must be detail oriented, have strong project management skills, have high energy, and the ability to work in fast-paced, demanding environment. Also, this person must have the ability to execute a number of parallel tasks and work with cross-functional teams on a day-to-day basis. Needs to be autonomous and proactively strive to maintain expert knowledge of social commerce, technical, or professional principles related to Technical Training and Documentation, e.g., meeting with subject matter experts.

Location:	3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States