Production Application Engineer Responsys
THIS JOB HAS EXPIRED Overview:
Responsys was built with the mission to change the way that the world does marketing in the digital age. We?re a cloud software company that?s helping companies take advantage of technologies like email, mobile, social, display, and the web to drive up revenues and build lasting relationships with consumers.
After a successful IPO in 2011, we?ve got our eye on becoming the first billion-dollar cloud marketing company. Our customers think we?re changing the game. The analysts agree. And our employees love the journey we?re on. We need rock stars who want to make the dream a reality.
We are looking for an exceptional Production Applications Engineer to play in integral role in our growing operations team. The ideal candidate is a production support engineer at the core with deep, technical database knowledge and scripting skills. You must be customer-centric, goal-oriented, self-directed and have the ability to handle multiple responsibilities simultaneously with an unwavering dedication to operational excellence.
The Production Applications Engineer will plan and conduct activities concerned with ensuring the performance and reliability of our application. This includes monitoring, validating changes, gathering and reporting metrics of servers, supporting applications, and incident management. This engineer will also participate in change management process and controls.
Participate in design review of new infrastructure, and new product/tool development
Develop training materials and mentor other team members on new product features, tools, and technologies
Help develop and continuously improve capacity planning tools in order to meet business growth
Work closely with engineering and system operations to make continuous improvement to production environments
Perform administration to include installs, upgrades, configuration, tuning, and monitoring of Responsys and third party products (Responsys Interact, Apache/Tomcat, JBOSS, etc)
Participate in changes to the systems from a production support perspective; understand the requirements and solutions that will be implemented; determine monitoring that will be needed for the solutions
Create Best Practices from common production issues
Provide 24/7 on call support for after business hours based on a weekly rotating schedule
Document Standard Operation Procedures for Production Support/Operation team, as required
Monitor the production applications. Setup and refine monitoring alerts.
Bachelor's degree in Computer Science or related field, or at least 5-7 years of relevant experience.
Candidate must have a proven ability to successfully manage multiple responsibilities simultaneously.
The candidate must be comfortable working with production applications in multiple areas of the business pipeline and demonstrate consideration of the bigger picture when identifying solutions.
The candidate must be comfortable working in an environment requiring 24x7 supports.
Candidate must be willing to learn additional platforms and applications as the position will require supporting of multiple platforms and applications.
Great analytical, problem solving, decision-making, leadership and communication (verbal and written) skills.
4 or more years of production support experience.
Exceptional customer service orientation.
Experience writing SQL statements and analyzing query performance in an Oracle environment.
Experience in system administration, networking concepts and protocols, and programming skills.
Solid working experience with LINUX/UNIX operating systems
Strong experience with application/system monitoring
Hands on experience with Relational Database Systems (MySQL, Oracle)
Hands on experience supporting Web Applications
Web based programming experience
Note: This position is for production support. The candidate needs to know the technology in order to be able to troubleshoot issues; however, the person will not be developing codes.
||900 Cherry Avenue |
San Bruno, CA 94066
THIS JOB HAS EXPIRED