Production Designer (Seasonal) Tiny Prints
THIS JOB HAS EXPIRED Our customers submit orders via the website with customer text and photos. The Production Designer will review photos and custom text, proofread text submitted by the customer in their order, edit photos digitally and typeset all customer text and photo(s). S/he will place telephone calls and send emails to the customers whose orders require additional attention in an efficient, professional and friendly manner. S/he also acts as the ?voice of the customer? and recommends the best possible options for the customer to proceed. The production designer will also be responsible or final quality checking of orders. S/he will act as the ?final approval? before printing ensuring that the best quality product is sent to the customer. This is a temporary position with potential for conversion to a regular full time position.
Meticulously review orders that have been placed by the customer and address any customer information errors.
Proofread and process orders. This requires great attention to detail and solid grammar knowledge.
Typeset custom text on Adobe Illustrator templates, adjust layout and meticulously proof and approve for printing.
Digital photo editing ? such as red eye reduction, color correction, cropping, contrast and stamping.
Report and take necessary steps to correct errors found to ensure quality, accuracy and print quality of every order.
Interact daily with customers to ensure customer needs are met according to our level of service standards. Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.
Respond to and resolve inbound customer service inquires and issues related to design and production via telephone and email.
Keep up with evolving policies and process enhancements. Research and stay up to date on stationery etiquette.
Be a team player and always willing to pitch in when needed to go the extra mile
Minimum education level - Bachelor?s degree (Arts, Fine Arts, Graphic Design) or equivalent.
Strong working experience with Adobe Creative Suite (specifically Adobe Illustrator and Photoshop).
Experience in proofreading, copy editing or writing.
Excellent customer/client communication experience and skills (phone and email) required.
Experience in a retail company (stationery, baby, wedding or gifts) a plus.
Experience in an e-commerce company a plus.
Prior experience with a start-up a plus.
Knowledge, Skills and Abilities
1. Working knowledge of Adobe Illustrator & Photoshop.
2. Proficient in English grammar.
3. Proficient in using Web browsers, Microsoft Word and Excel.
4. Exceptional communication and interpersonal skills.
5. Resolution management skills: ability to effectively resolve issues with customers.
6. Completely accountable and willing to do anything to get the job done.
7. Ability to work efficiently within a team environment and willing to go above and beyond to produce excellent work.
Five (5) adjacent days per week. Shift will vary, including weekends.
CORESTAFF Services is the proud on-site staffing provider for Shutterfly. CORESTAFF fulfills the temporary staffing needs of Shutterfly throughout the year, with a significant increase in temporary work opportunities during the fourth quarter due to the holiday peak season. As Shutterfly?s staffing provider, CORESTAFF conducts the recruiting, hiring and management of all temporary associates working on site at all Shutterfly facilities.
||Tempe, AZ |
THIS JOB HAS EXPIRED