Production Support Analyst Vertafore, Inc.
THIS JOB HAS EXPIRED The Production Support Analyst is a member of Vertafore?s Regulatory Compliance Services team. As part of this team, the qualified individual will implement new services, regulatory and compliance changes including analysis, reference table and schemas updates, and write related communications.
Maintain a good knowledge of company software products and systems
Assess feasibility and impact of requested regulatory changes and enhancements within current functionality for all products and services
Communicate with internal and external customers and states/vendors as appropriate for issue clarification and assistance
Respond to inquiries from internal staff regarding software configuration
Coordinate the escalation of problem resolution or unresolved issues as necessary
Complete reference table configurations using company tools and SQL scripts and unit test updates where applicable
As part of a team, coordinate and/or perform QA testing of production support items after they are unit tested including the creation of test plans or guidelines as appropriate
Assist with coordination of production support releases through all stages of the production deployment process
Update environments based on customer requests, regulatory changes, and software updates
Perform database reference table deployments to all environments including pre-production and production environments
Assist with preparation and updating of documentation for release notes and database reference table maintenance
Assist with assessment of production issues, causes and action needed to correct the current issue and/or prevent recurrence in the future
Ensure adherence to all SAS70 requirements where applicable
PROFESSIONAL AND TECHNICAL COMPETENCIES:
Proficient in Microsoft Office Suite
Strong technical competency, including familiarity with relational databases, web editing tools and Perforce
Technical skills including SQL and XML. Oracle database knowledge is a plus
Ability to understand and interpret complex business requirements, financial and regulatory concepts within the insurance industry regarding producer lifecycle
Detailed-oriented professional with the ability to multi-task, work independently with minimal supervision and support other team members
Advanced interpersonal and communication (oral and written) skills
Ability to work in a deadline-driven environment
Highly organized with excellent leadership skills
EDUCATION AND EXPERIENCE REQUIREMENTS:
Minimum of four to five years professional experience or an equivalent combination of education and relevant business experience
Exposure to the Information Technology industry gained through education and/or internships preferred
Experience with insurance regulation or other professional regulation a plus
Solid understanding and experience in information technology using: Relational Database Management Bachelor?s degree or equivalent experience/knowledge of insurance or securities industry, particularly licensing and compliance
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||East Lansing, MI |
THIS JOB HAS EXPIRED