Production Support Analyst II Vertafore, Inc.
THIS JOB HAS EXPIRED We are looking for an individual to join our Production Support Team supporting both internal and external customers. Production Support is responsible for Tier II escalation of Customer Support issues, as well as providing reporting and data fix services.
Identify, define, and assess items for product builds ensuring product integrity.
Modify and change database reference tables and unit test software.
Troubleshoot, monitor, and record changes.
Ensure that build process adheres to establish schedules and deadlines.
Work with our development teams to correct production errors.
Communicate with external vendors to resolve integration issues.
Possesses good oral and written communication skills.
Contributes to a positive team environment.
Enjoys finding and implementing solutions to new challenges.
Sets goals and focuses on results.
Proactively asks questions and learns about our products.
Effectively multi-tasks and adapts to change.
Strong problem solving and troubleshooting abilities, and
Ability to work productively on various projects simultaneously.
QUALIFICATIONS AND REQUIREMENTS
Bachelor's degree in computer science/engineering, or equivalent education.
2+ years of relational databases experience required.
2+ years of Oracle PL/SQL experience a plus.
Other scripting languages knowledge a plus.
Excellent analytical skills.
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
||East Lansing, MI |
THIS JOB HAS EXPIRED