Production Support Analyst Good Technology
THIS JOB HAS EXPIRED Description
At Good Technology, we secure enterprise information and applications on today?s most popular mobile devices and platforms?such as iPhone, iPad, and Android?protecting both company and personal data. An exceptional user experience enhances productivity, whenever and wherever people want or need access.
Are you passionate about quality and have a bias for speed? Do you believe in aggressive sprints, user stories, continuous integration, regression testing, and traceability matrixes? Do you have a natural curiosity for how things work and what it will take to break them? Do you dream about edge-cases? Do you intuitively understand the complexities software product development and can you articulate how the process and pieces all come together? If you answered yes to all of these questions then we want to meet you!
As a member of our Engineering Operations team, you will contribute to the holistic effort of delivering high quality software on time and on budget.
Analyze and independently identify complex problems within our software, based on customer reported inquiries. You will be responsible for performing hands-on new feature and function testing to ensure product functionality is working according to specifications; this will happen on tight timelines while also writing test cases and preparing our overseas team for hand-off tasks.
Special Projects: Depending on your specific skills, talents and areas of interest, we also prefer that each of our team members become a subject matter expert in an area aligned with the company?s strategic objectives and take on special projects to improve process, testing methods or cross-training and knowledge transfer.
Preferred Knowledge and Experiences:
Familiarity with the agile methodology and continuous integration (i.e. nightly builds and releases).
Support customers to troubleshoot issues in production environments; server and client analysis.
Industry experience working in a multi-platform, multi-release, distributed development environment.
5+ years of experience in a software development environment.
Demonstrated understanding of QA processes and test case management offering the ability to provide feedback and fortify validation test plans.
IT industry experience with White-Box and Black-Box testing techniques
Comprehensive analysis of technical issues, such as:
? System performance analysis
? Design for Testability
? Root-cause of product issues regardless of source (hardware, system, or software),
? Able to perform log analysis to get root cause of customer issues
Advanced Experience with Defect Tracking Tools like Serena TeamTrack, Jira, Bugzilla, etc.
Microsoft certification or expertise on Windows Server & Exchange as well as knowledge of enterprise email.
Well versed in testing highly scalable enterprise client-server software; a huge plus if you have experience testing on mobile device platforms including iPhone, Android, Symbian, and Windows Mobile devices.
Knowledge of mail/networking server technologies (TCP/IP, POP3, IMAP, MAPI, MS-Exchange, Domino, Sun)
Advanced Experience with Test Case Management Tools like Rally, ApTest Manager, Test Director, ClearQuest, etc.
Experience with designing and developing test automation tools & frameworks.
Experience with relational databases (MySQL, Oracle).
Knowledge of revision control software (ex. Perforce, SVN, github etc.) and development lifecycle a plus.
Knowledge of wireless technologies (CDMA, GSM, FOTA, OTASP, etc.) a plus.
Knowledge of network technologies (proxy servers, load balancers, HTTP, TCP/IP, UDP) a plus.
Bachelor degree in Computer Science, Computer/Software Engineering, Electrical Engineering or other related sciences.
Relentlessly resourceful; a problem solver!
Passionate about quality and a bias towards speed.
Motivated self-starter with a short learning curve.
Ability to work in a fast-paced, demanding, dynamic environment.
Adaptable to new technical areas quickly.
Excellent organization, attention to detail, and communication skills along with the ability to work well with others.
||San Diego, CA |
THIS JOB HAS EXPIRED