Production Support Engineer - SaaS Team FirstBest Systems, Inc.
THIS JOB HAS EXPIRED Type: Full time
Compensation: Base Pay, Bonus and Options
As an innovative technology company, we offer meaningful opportunities to grow your career along with a competitive compensation package. We also provide company supported health insurance, 401K, dental insurance, disability insurance, life insurance, vacation/holiday time and company supported activites. We like to invent solutions, solve problems and have some fun while we work.
Our product has been well received by the market and has received numerous industry awards. We are on our way to establishing a new product category and dominating that market! If you are a superior Production Support Engineer with an entrepreneurial spirit, we invite you to continue reading about this great opportunity.
We are seeking the ?best of the best? Production Support Engineers to be part of this innovative, software development company. We have created a breakthrough Rich Internet Application for the Insurance sector based on state of the art technologies (Flash, Flex Enterprise Services, AS3, SOA, Eclipse, etc.). The FirstBest Underwriting Management System provides next-generation collaborative insurance underwriting capabilities for a currently under-served market.
We deploy FirstBest UMS using a Software as a Service (SaaS) model. We are a seeking Production Support Engineer with superior diagnostic skills to ensure customer satisfaction as we expand our customer base.
The successful candidate will work with Engineering, SaaS Operations, and Professional Services Organizations to diagnose and resolve customer problems. You will diagnose customer issues across all levels of the deployment architecture (e.g. hardware, network, middleware, and application) and either develop a solution yourself or coordinate with Engineering and/or PSO to develop a solution. You will then work with PSO and SaaS Operations to deploy the solution to the customer?s environment.
Using our defect tracking system, work with FirstBest customers to understand any issues they are having
Work with our development team members in a collaborative, team oriented fashion to isolate, diagnose, and resolve customer issues in a timely fashion
Manage all hosting provider activities, including network and system changes, upgrades, patching, trouble shooting, change management, and configuration.
Attend weekly customer meetings
Produce performance and usage reports
Develop database extracts to meet customer reporting requests
Develop Unix shell scripts for monitoring, reporting, and general automation
Maintain monitoring station
Maintain database replication
Ability to diagnose problems in a complex web application
Understanding of n-tier Web-based application architectures
Understanding of internet application deployment and debugging
Understanding of internet hardware architectures and related diagnostic tools
Ability to manage Linux systems and storage in a production environment
Ability to manage MySQL and MySQL replication
Java and/or Flash programming is preferred
Experience with Flash remoting, LiveCycle Data Services (formerly Flex Data Services), Jira, SVN, Maven, Nagios, and Virtual Machines is a plus
Demonstrated ability to meet schedule commitments with high quality software
Demonstrated ability to manage and operate an enterprise, five 9's uptime production environment
Proven abilities as a contributing member of a high performing team
Fast moving, self-motivated, creative thinker with exceptional process, analytical, engineering and relationship skills
Understanding of Java, J2EE, App Servers, Workflow, Rules Engines, XML technologies
Ability to write SQL extracts and reports
Ability to work in a collaborative startup company environment
5-8 years experience with direct customer interaction supporting Internet-based applications in production environments
Ability to work collaboratively with Product Development, SaaS Operations, and Professional Services teams to solve customer problems.
Experience with Rich Internet Technologies (AJAX or Flash)
Experience with Agile/Scrum development is a plus
Insurance domain experience is a plus
Bachelors Degree in Computer Science or equivalent
||213 Burlington Road |
Bedford, MA 01730
THIS JOB HAS EXPIRED
FirstBest Systems, Inc. was founded in 2006 to transform the commercial lines insurance process by helping insurers solve some of today's critical underwriting and distribution channel challenges. Investors: Flybridge Capital Partners All Jobs: at FirstBest Systems, Inc.
|Headquarters:||213 Burlington Road|
Bedford, MA 01730
|Company Profile:||The FirstBest Front Office Suite brings together agents and underwriters in a collaborative underwriting process that helps them to rapidly and efficiently submit, evaluate, quote and close business. The Suite enables the carrier and channel to grow their books of business and cast a wider net to bring in new business:
Carriers - Commercial- and specialty- lines insurers can provide better service that makes them the carrier of choice while increasing efficiency; lower the loss ratio by leveraging complete underwriting information, knowledge and rules; and scale the business with greater agility.
The distribution channel - Agents, brokers, MGAs and MGUs gain greater productivity, increased responsiveness, and a higher win rate through the Suite's upload, STP, collaboration, and transparency features.
A Suite of Collaborative Underwriting Applications
Built on a modern architecture with common Web services, security, workflows, and integration toolkit, the modular applications of the FirstBest Front Office Suite work together seamlessly, enabling rapid deployment in different configurations. Carriers can pick and choose any or all of the Suite's applications with the peace of mind that they work together today and in the future, as additional capabilities are required.
The Suite includes three collaborative underwriting applications:
FirstBest Underwriting Management System (UMS) - FirstBest's flagship solution combines a next-generation underwriting workstation and a business analyst workstation with a Web 2.0 agent portal for comprehensive underwriting workflow and real-time carrier-agency collaboration.
FirstBest Agent - A complete transactional agent portal that facilitates new business and renewals, and provides rich functionality for increased carrier-agency communication, including dynamic supplemental data, shared documents, notes, and email notifications.
FirstBest AppReader - An agency connectivity application for agent and underwriter form/image conversion to ACORD XML and instant upload to carrier systems, regardless of agency management system, and without proprietary networks or transaction fees.
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