Redwood City Categories:
Professional Services Consultant - Cloud Contact Center Deployment LiveOps
THIS JOB HAS EXPIRED
uThe Cloud Contact Center Deployment Project Manager position with LiveOps provides a great opportunity for a seasoned, client-facing program/project manager with experience in the contact center space to work with enterprise customers, partners, and internal teams in implementing cloud contact center customer deployments. You will be spending half time taking the lead in implementing new cloud contact center deployments for voice, chat, email, SMS/text, Facebook, and Twitter channels The other half of your time will be spent supporting ongoing professional services for a large cloud CRM provider based out of San Francisco. Based out of our Redwood Shores, CA office in the San Francisco Bay Area, you will visit the offices of the large CRM provider in down town San Francisco two or three times per week, meeting with key management and other personnel within their customer support and IT business units. You?ll be .introduced to clients as their primary contact for cloud contact center deployments which will often include multiple call centers in different locations. We are a profitable and growing company in the exciting Cloud on demand contact center space, and you will be a key contributor on our team helping to further enable our rapid growth. Responsibilities
Direct contribution to our continued growth and success by managing critical deployments and client relationships
Taking the lead on contact center implementations, directly or through one of our distribution partners, you will have a unique challenge ahead of you and your contributions will be highly visible
You will be the key resource responsible for project management, training, configuration, and assistance in helping customers implement their own contact center installations successfully
Managing in depth, process-oriented projects that often involve not only the primary customer, but also partners who you will need to coordinate with to ensure everything comes together seamlessly
These are no ?push button? deployments, so your advance project management skills will be key to managing these projects to success
Being the conduit between the customer, partner, internal resources, and internal product managers, managing specific sub-projects within their teams in addition to the primary deployment project
Gathering and documenting requirements, developing and managing overall project plans, controlling project scope and risks, and managing change control
Instantiating, configuring, and managing our web-based
Cloud contact center interface to train customers and assist in deployments and customer support during deployments when necessary
Building new training materials as required jointly with other members on the team
Qualifications
5+ years of strong project management experience, PMP certified preferred
5+ years of experience working in external customer-facing, project/program management roles including both small deployments as well as large, complex enterprise customer technology deployments
Experience in customer training, mentoring and support
Experience organizing meetings, managing issues and risk registers, driving steering committee meetings, and managing change control
Strong tenure managing customer-facing, large enterprise software deployments (ideally involving call center technology, multichannel contact center routing solutions, telephony, advanced voice/data networks, and web services interfaces)
Excellent written, oral, and presentation skills
BS preferred, preferably in a technical field
| Location: | Redwood City, CA United States |
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THIS JOB HAS EXPIRED
LiveOps
Investors: August Capital, Benchmark Capital, CMEA Capital, IVP-Institutional Venture Partners, Menlo VenturesAll Jobs: at LiveOps
| Web Site: | www.liveops.com |
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| Headquarters: | 3340 Hillview Avenue Palo Alto, CA 94304 United States |
| Industry: | IT Services |
