PROFESSIONAL SERVICES CONSULTANT Newmarket International

JOB DESCRIPTION
Professional Services Consultant's role is to ensure customer success through effective implementation of Libra OnDemand solutions. Software Solutions Consultant works with Libra OnDemand customers and partners to analyze their requirements, develop designs, provide recommendations and implement Libra OnDemand solutions.

RESPONSIBILITIES

Ensure 100% customer satisfaction and success with the implementation of Libra OnDemand solutions
Manage complex software implementation projects, ensuring timely delivery and effective communications throughout all project stages
Identify and translate customers' requirements into functional specifications for configuration, functional extension and custom development
Hands on configuration / customization of the Libra OnDemand product (on the Force.com platform) to meet approved solution designs
Hands on configuration and setup of integration and ETL solutions
Deliver remote and on-site implementations and assist with implementations, including installation, configuration, training, report writing, data migration and general support
Prepare and deliver standard and custom training events via web meeting or standard classroom methods
Develop professional services documentation and other materials
Identify opportunities to leverage all Libra OnDemand solutions
Manage UAT with end users including coordination and user acceptance signoff

REQUIREMENTS

Strong knowledge and working experience with web technologies, CRM, mobile and social applications
CRM or hospitality solutions consulting and implementation experience
Hands-on salesforce.com administration and configuration experience
Ability to define and deliver custom Force.com enterprise applications and integration solutions
Solid understanding of the capabilities and constraints of the Force.com platform coupled with solid understanding of hospitality and CRM related business processes
Familiarity with technical capabilities of Visual Force, APEX, APIs, APEX Triggers and APEX web services
Familiarity with BI, data warehouse and ETL technologies and design patterns
Experience with SQL, enterprise application integration, XML, database and cloud technologies
Strong proficiency with Excel (formulas, functions and pivot tables)
Experience with HTML and web design
Team leader with strong communication and interpersonal skills
Ability to lead both small and enterprise engagements, effectively manage internal resources and client expectations
Excellent presentation and communication skills
Excellent written and verbal communication skills
Excellent negotiation and influencing skills
Client-focused attitude as a customer advocate
Willingness to travel up to 50%
Ability to multi-task in a fast paced environment
Possess strong data relationship and technical logic skills
Think critically and analytically
Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models and technologies
Background in hospitality management positions and hospitality technology
Knowledge of software development process and software design methodologies (coding experience preferred, but not required)
BA/BS degree (or equivalent) in a related discipline

Location:	Orlando, FL United States