Professional Services - Engagement Manager Netuitive
THIS JOB HAS EXPIRED Netuitive provides predictive analytics software for IT. Netuitive replaces human guesswork with automated mathematics and analysis to forecast, identify and resolve IT performance issues before they impact quality of service. Hundreds of customers, including eight of the 10 largest banks, rely on Netuitive to proactively manage the performance of their critical applications and underlying IT infrastructures - physical, virtual and cloud. Industry recognition includes the 2011 ?CTO Award for Innovation? from Morgan Stanley, the 2011 CODiE Award for ?Best Systems Management Solution,? the 2010 EMA Award for ?Best Analytics,? and ?Best of VMworld? Awards in 2007, 2009 and 2011.
To support our growth we are expanding the Professional Services organization. This is a fantastic opportunity for a person looking to work in a dynamic and exciting software company.
We are seeking an experienced Professional Services Engagement Manager ("Engagement Manager?) to lead the process of aligning Netuitive?s technology to the customer?s business goals and objectives.
The Engagement Manager is responsible for the overall customer satisfaction of a portfolio of accounts, and is responsible for the lifecycle of each engagement, which includes scoping, planning, designing, deploying, and leading the operational adoption of Netuitive?s solutions in complex enterprise production environments. The engagement manager will coordinate customer interactions with other customer-facing organizations of sales, sales engineering and support.
The ideal candidate for this job will have 5-10+ years? experience managing large-scale IT enterprise initiatives from alignment through design, technical implementation, and operational adoption. Prior knowledge of performance monitoring is highly desirable. Candidates must be motivated team players with the ability to work in a hands-on, dynamic environment.
The candidate will be expected to:
Conduct scoping workshops with prospects and help position Netuitive?s professional services methodology and offerings
Assess ?fit? and develop business cases aimed at strategic alignment
Define project governance models and create executive communication plans
Lead cross-functional teams by developing and detailing project plans, from solution architecture design through planning, deployment, and operational adoption
Interface with customers? project managers
Coordinate and maintain regular communications and update with customers? senior management
Gather Customer feedback on product improvement, review open issues, and propose enhancements that prevent customer from achieving business goals
Align deployment, training and operational adoption engagements while focusing on transitioning the customer to become a Center of Excellence
Provide technical leadership to consulting engineering resources to identify and validate performance data sources, define hardware requirements, configure core product and integrations, and create application maps
The ability to travel on an as-need basis is required
Close understanding of IT operational processes including incident, problem, performance and capacity management
Strong technical acumen and aptitude applied in complex systems architectures
Working knowledge of XML, SQL, Java, scripting language
Proficient utilizing Windows and UNIX/Linux systems
Expert project management and project planning skills
Experience with a major monitoring tool and/or performance management system (e.g., BMC PATROL, NetIQ AppManager, CA Unicenter, IBM Tivoli, HP Openview, etc.)
The candidate is required to have a College degree in a computer-related discipline. In addition, the candidate should demonstrate the following:
Independent problem solving and troubleshooting skills
Advanced organizational skills
Hands-on development experience with dedication to quality and customer service.
Proven effectiveness in small team environments
Ability to learn new technologies and software quickly.
Excellent communication skills
Ability to work either independently, or in small teams, with minimal supervision.
We are looking for individuals who are passionate, energetic, results focused, honest and ethical.
||12700 Sunrise Valley Drive |
Reston, VA 20191
THIS JOB HAS EXPIRED
The leader in predictive analytics for IT
5 - 20M Raised All Jobs: at Netuitive
|Headquarters:||12700 Sunrise Valley Drive|
Reston, VA 20191
|Company Profile:||The virtualized data centers, cloud infrastructures and mission-critical applications on which enterprises are staking their futures can't be monitored or managed with the tools of the past. That's why more than 350 leading organizations including eight of the world's biggest banks, two of the largest telcos and many government agencies depend on Netuitive predictive analytics: a proven performance and capacity management solution tailor made for today's most complex IT environments . . . virtual, physical and cloud.
Enabled by our patented Behavior Learning Engine, only award-winning Netuitive software delivers the end-to-end visibility and automated diagnostics for truly proactive, predictive and preventive IT management. Rising to the complexities of virtualization and cloud computing, Netuitive software monitors the inter-related performance of thousands of configuration items spanning multiple systems, services and silos. The result confirmed by real-world customer experience and analyst evaluation is Netuitive's unique ability to forecast, diagnose and resolve performance problems before they impact quality of service.
Unlike rules-based solutions that rely on human guesswork, Netuitive's Behavior Learning Engine applies automated mathematics and statistical analysis to self-learn and continuously adapt to changing business conditions. Addressing head-on the challenge described by Gartner that 70 percent of IT professionals have little or no confidence in their current monitoring solutions, Netuitive's Behavior Learning Engine delivers the industry's most accurate indicators of impending performance issues.
Industry analysts have independently confirmed the game-changing power of Netuitive the only truly self-learning performance and capacity management solution on the market today. Gartner has called behavior learning technology "transformational," writing in a 2009 report: "Behavior learning technologies have emerged as a new way to monitor the health of IT infrastructure. They move IT operations to a more proactive state, where issues can be detected and addressed before affecting the business." |
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