Professional Services Engagement Manager (West Coast) Venafi
The Professional Services Engagement Manager has a lead role within Professional Services for delivering Customer Success. The Engagement Manager will work with Venafi staff across the company, partners, industry experts, and customers to manage Professional Services engagements with customers. The Engagement Manager will assist the customer project manager in developing a plan to successfully deploy a Venafi based solution to solve identified customer business problems. The Engagement Manager will manage Venafi resources on the project, including PS staff and partners as appropriate, to ensure successful delivery. The Engagement Manager will manage critical project metrics such as budget; resource scheduling; milestone delivery; quality of deliverables, tasks, and proposed solutions; prioritization within and across projects; activities across Venafi teams; status reporting; escalations, both within Venafi and within customer organizations; and maintenance of project documents. The Engagement Manager will serve as both a customer advocate within Venafi as well as a Venafi advocate within the customer organization. Close working relationships with groups across Venafi; partner organizations; and customer organizations is crucial.
Travel to customers, Venafi headquarters, and industry events will be required.
Help Venafi ensure the success of its customers by completing all of the below tasks at a high level.
Help the Venafi Professional Services organization extend its leadership as a world class operation by assisting in the development, sales, and delivery of service offerings in support of customers purchasing Venafi products.
Provide leadership within Venafi and with our customers in the successful delivery of solutions for customers based on Venafi and partner products and technology, addressing specific customer business problems.
Participate in business development activities including pre-sales meeting with clients and Sales team.
Establish and maintain management and oversight of assigned Professional Services engagements, including third party sub-contractors. Ensure all Professional Services processes are followed on all engagements.
Establish and maintain effective working relationships with clients.
Assist in recruiting staff, strategy development, etc. as necessary.
Work with Venafi Product Management to ensure the development of products that provide ease of deployment for customers.
Minimum 5 years of project and/or engagement management experience working with complex systems, including hardware and software based solutions with multiple tiers.
At least 10 years professional services/consulting experience, leading the deployment of enterprise software inside of a customer environment in a travel role (at least 20% travel), preferably for a software product company.
Proven business acumen to be able to determine the critical business problems to be solved and to articulate the business solution to customers.
Excellent presentation, verbal, and written communications skills.
Proven experience successfully working with sales, client IT, and client end-user groups in high-pressure situations.
Familiarity with Public Key Infrastructure (PKI) and other data security concepts.
The ability to identify potential issues early on and escalate to management as appropriate.
Sense of urgency, self-managed and goal oriented attitude.
Extensive experience consistently traveling for business purposes.
Willingness to travel 25-30% within US and Canada; other international travel a possibility.
12+ years? experience working with complex systems, including hardware and software based solutions with multiple tiers.
Data security and/or systems management industry experience.
CISSP and/or PMP (or equivalent) certification.
Location is flexible; preference for major US city for ease of travel and proximity to likely customer base.
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Sandy, UT 84070