Professional Services Manag Silverlink Communications
THIS JOB HAS EXPIRED SilverlinkProfessional Services Managers(PSMs)serve in highly visible and critical
roles important to the company and its clients.
? Develop and grow client relationships.
? Provide consultative expertise to clients by demonstrating how Silverlink?s
solutions can help meet business objectives.
? Work with technical and non-technical stakeholders to define, implement and
manage ongoing communications campaigns.
? Collaborate with clients to define program requirements, develop scripts &
communication flows, and optimize communication program results over time.
? Collaborate with clients to define and measure communications program success.
? Troubleshoot technology and data issues.
? Serve as the long term primary point of contact for clients.
Communications Campaign Implementation and Support
? Create implementation project deliverables and provide oversight of others:
o Call flow diagrams
o Call scripts
o Communications campaigns utilizing Silverlink?s communications
? Train and support clients in use of Silverlink?s communications technology
? Provide feedback to product development regarding new feature requirements.
? Collaborate with sales personnel on development of accountstrategiesto meet or
exceed quarterly revenue goals.
? Assist in identifying and closing new opportunities within existing accounts.
? Support new sales and business development efforts.
Background, Characteristics & Skill Requirements
? BA or BS required.
5-7 years experience working with clients in a formal clientservices capacity.
? Strong technical aptitude, orientation and interest.
? Project management experience.
? Outstanding attention to detail while multi-tasking.? Excellent written, verbal, and presentation skills.
? Proficiency with MS Office suite ? Word, Excel, Powerpoint, Project.
? Proficiency with process flow definition and documentation.
? High energy.
? Analytical thinking skills.
? Experience working in a health plan or related industry.
? MBA and/or clinical degree (RN, PT).
? Call center experience.
? IT consulting experience (Big 3, IBM, Oracle, etc.).
? Technical pre-sales.
? Experience with data integration.
Some travel to clients is required (up to 50%).
||One Burlington Business Center |
67 South Bedford Road; Suite 300E
Burlington, MA 01803
THIS JOB HAS EXPIRED