Professional Services Manager Silverlink Communications
THIS JOB HAS EXPIRED Silverlink Professional Services Managers (PSMs) serve in highly visible and critical roles important to the company and its clients.
Develop and grow client relationships.
Provide consultative expertise to clients by demonstrating how Silverlinks solutions can help meet business objectives.
Work with technical and non-technical stakeholders to define, implement and manage ongoing communications campaigns.
Collaborate with clients to define program requirements, develop scripts & communication flows, and optimize communication program results over time.
Collaborate with clients to define and measure communications program success.
Troubleshoot technology and data issues.
Serve as the long term primary point of contact for clients.
Communications Campaign Implementation and Support
Create implementation project deliverables and provide oversight of others:
o Call flow diagrams
o Call scripts
o Communications campaigns utilizing Silverlinks communications technology platform.
Train and support clients in use of Silverlinks communications technology platform.
Provide feedback to product development regarding new feature requirements.
Collaborate with sales personnel on development of account strategies to meet or exceed quarterly revenue goals.
Assist in identifying and closing new opportunities within existing accounts.
Support new sales and business development efforts.
Background, Characteristics & Skill Requirements
BA or BS required.
5-7 years experience working with clients in a formal client services capacity.
Strong technical aptitude, orientation and interest.
Project management experience.
Outstanding attention to detail while multi-tasking.
Excellent written, verbal, and presentation skills.
Proficiency with MS Office suite Word, Excel, Powerpoint, Project.
Proficiency with process flow definition and documentation.
Analytical thinking skills.
Experience working in a health plan or related industry.
MBA and/or clinical degree (RN, PT).
Call center experience.
IT consulting experience (Big 3, IBM, Oracle, etc.).
Experience with data integration.
Some travel to clients is required (up to 50).
||One Burlington Business Center |
67 South Bedford Road; Suite 300E
Burlington, MA 01803
THIS JOB HAS EXPIRED