Professional Services Operations Analyst Proofpoint
THIS JOB HAS EXPIRED Description
Proofpoint is seeking a proactive, experienced, highly motivated individual to join the Professional Services team in managing operations and improve productivity of the department. The Professional Services Organization is a fast-paced and growing team that is responsible for hundreds of engagements per quarter across multiple consulting practices.
The Professional Services Operations Analyst will be charged with guiding and implementing the operational aspects of the global Professional Services Organization. The position will maintain and enhance the workflow of new projects from sales through completion, develop forecast and staffing models, and develop and maintain key performance indicators and metrics for the organization as a whole. The Operations Analyst is also responsible for maintaining OpenAir, the system used for project tracking and time tracking.
This role will partner closely with the Sales Operations, Deals Desk, Finance and other groups within Proofpoint to help improve workflow as projects move through their lifecycle.
Work closely with Professional Services management team to operationalize processes and improve use of business applications to run and manage hundreds of Professional Services projects per quarter
Manage internal staff training certification programs, including development of a skills matrix to assist with project staffing
Develop and maintain the department wiki
Develop and maintain capacity models and predictive resource models based on sales plan and pipeline
Focal point for improving and automating Professional Services processes through the use of OpenAir, SalesForce.com, and other business applications
Interface with Sales and Finance on pricing, quotes, contracts, Statements of Work, and approvals
Measure department utilization and productivity to ensure effective implementation of established strategies and tactics
Implement and report on ongoing customer satisfaction survey
Analyze Professional Services data to generate resource forecast and metric reports for Sales and Executive Management
Participate in company financial planning, accounting activities, working closely with Finance to ensure accurate revenue recognition, bookings, client billings, and expenses.
Work with delivery teams and other project managers to manage project scheduling and consultant resourcing
Bachelor?s Degree or equivalent
4-6 years industry experience in a Professional Services operational or similar role for a high-tech product company
Prior experience in Professional Services Operations
Thorough understanding of key performance indicators used in a consulting practice
Strong statistics and data manipulation background
Strong background and experience with SalesForce.com and OpenAir
Expertise in Microsoft Excel
Strong attention to detail while maintaining sight of the big picture
Approachable demeanor, the ability to build trust with team members
Able to impact at all levels of the organization
Ability to think strategically and deliver tactically
Resourceful and innovative at tackling complex challenges in a timely matter.
Exceptional ability to build relationships and enhance cooperative working relationships
Proofpoint, Inc. helps the largest and most successful companies in the world protect and govern their most sensitive data. Founded in 2002 by the former CTO of Netscape and headquartered in Sunnyvale, CA, Proofpoint was funded by top Silicon Valley investors, including Benchmark Capital and Mohr Davidow Ventures before going public in 2012.
Please note that Proofpoint does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
||892 Ross Drive |
Sunnyvale, CA 94089
THIS JOB HAS EXPIRED