Professional Services System Engineer Envivio
THIS JOB HAS EXPIRED Job Description:
We are seeking a highly motivated individual to provide post sales technical support of Envivio?s products to customers. This includes all the activities related to professional services of deployments and customer support.
You will preferably located in the Atlanta, GA; Reston, VA; or US East Coast area.
Professional Services responsibilities:
?Track the project and provide progress reports to management on a periodic basis.
?May require on-site management and hands-on installation, debug, and optimization.
?Interface with the different Envivio Services to gather information and provide appropriate solutions to the customers.
?Documents the final solution using both written and graphical methods.
?Creates instruction manuals and procedures for the customer as required.
?Provide on-site and/or remote training when necessary.
Customer support responsibilities:
?Provide phone and e-mail support for partners or customers with Support contracts located in North and South America.
?Interview the customer and determine root cause of problem.
?Document all contact with customers via Case logs in Salesforce.
?Perform Root cause analysis and reproduce the problem to the extent possible.
?Resolve all issues in a timely manner and close with the customer.
?Escalate where required to resolve problems. Involve management where required to assign required resources. Provide feedback to the customer.
?Make the coordination with the US team of all the US Troubles Tickets and write a weekly report
?BS in computer science or electrical engineering
?A minimum of 3 years of relevant industry experience
?Knowledgeable in major technical disciplines necessary for the end-to-end system design, analysis, integration, and testing of various digital video broadcast and delivery systems
?Familiar with IPTV set-top boxes and IPTV deployment
?Familiar with OTT formats and systems is a plus
?Knowledgeable in Windows System Administration
?Knowledgeable in Linux System Administration
?Understanding of Internet protocols such as FTP, MFTP, HTTP (XML, HTML), and SSH
?Deep understanding of MPEG-2, MPEG-4 H.264/AVC compression and streaming video technologies including HLS, FMP4, and RTMP
?Familiar with Mobile Television streaming standards
?Exceptional communication skills and be able to interface with customers/partners in a Professional manner
?Very familiar with IP network switching and routing protocols
?Experience in a multicultural environment is a plus
||Atlanta, GA |
THIS JOB HAS EXPIRED