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Professional Services Technical Account Manager Boingo Wireless
THIS JOB HAS EXPIRED
The Professional Services Technical Account Manager will provide a wide range of account management and technical support services to Boingo?s existing Telecom and software licensee partners ("PSPs") as well as pre-contract technical support in coordinating with the sales team. This individual will support existing and new business growth through close partner interaction and have the ability to work through high-level technical issues on-the-fly. Successful candidates will participate in customer meetings, lead requirements gathering, architect possible technical solutions and work directly with Boingo?s network engineering, software development and sales teams to ensure that partner requirements are met.The Professional Services Technical Account Manager is responsible for the preparation of Statements of Work and customer documentation to meet customer needs, as well customer implementation assistance on a limited basis as needed in a post-sales support role.
Responsibilities:
Post Sales ? Existing Customers
Formal project management of customer SOWs, integrations, SDK and Configuration Server implementations, final product delivery coordinating with systems engineering, software development, billing and quality assurance departments
Ensure contract compliance and fulfillment for technical terms, support, network and footprint SLAs
Manage overall relationship with Telecom and software licensee partners and serve as the primary escalation point for all issues
Coordinate with finance department to manage Partner o contract terms
Resolve billing escalations/disputes
Distribute individual monthly reports (Connection Reports, System Uptime Reports, Footprint Reports, Integration reports)
Schedule and maintain proactive monthly status calls with Telecom partners
Maintain full directory of contacts for each Telecom and software licensee partner
Understand the business; capture intellectual property, maintain technical competence
Provide on-site field support to help resolve technical support issues, answer customer questions
Pre Sales ? Potential Customers
Identify Up Sell Opportunities with current Telecom partners
Provide Technical Support for sales calls/pitches
Review internal product documentation and provide refreshed version to sales team
Work with sales team to generate customized SOW and RFP responses
Develop and deliver technical demonstrations specific to customer inquiries at executive or technical levels
Requirements:
Extensive experience with Radius and software development cycle
Excellent skills in documentation and presentation software including Microsoft Excel, Visio, PowerPoint, Word and specially MS Project
Bachelor's degree in Computer Science, Engineering or related field preferred
Experience with enterprise applications
Software development and testing project management skills
Software development / customization skills desired (programming experience a plus)
Well-versed in a broad range of technologies including WLAN, CDMA, WWAN and upcoming wireless networking technologies
Nice to haves:
A total customer focus
Must be extremely detail-oriented, deadline oriented and team player
Need to prioritize and multitasks different projects with conflicting deadlines
Strong verbal and written communications and interpersonal skills
A strong presence, professional appearance and demeanor, business savvy, and exceptional presentation skills are a must
Possess the ability to relate to a wide range of technical staff, managers and executives in customer environments: the ability to command the respect of both the business and technical individuals within organizations is critical
Strong problem solving skills: capable of accurately assessing needs, maintaining a calm business demeanor and taking quick action to resolve issues
A minimum of 10% travel is required for this role, with it possibly reaching more than 25% at times. Travel is mostly domestic.
| Location: | 10960 Wilshire Boulevard Suite 800 Los Angeles, CA 90024 United States |
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THIS JOB HAS EXPIRED
Boingo Wireless
Investors: NEAAll Jobs: at Boingo Wireless
| Web Site: | www.boingo.com |
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| Headquarters: | 10960 Wilshire Boulevard Suite 800 Los Angeles, CA 90024 United States |
| Industry: | Telecommunications |
